HVAC Service Manager

Wisler Plumbing, Heating, Cooling & Electric•Rocky Mount, VA

5d•$90,000 - $120,000•Onsite

About The Position

Our HVAC Service Manager is accountable for the bottom-line profitability of the service team. This role works closely with team leaders to control costs through the efficient management of technicians, equipment, and scheduling, while ensuring staff performance, budget goals, and operational standards are consistently met from both the company’s and client’s perspective. This position reports to the Service Leader and is responsible for the performance of team leads and field personnel. The incumbent may have direct and/or indirect oversight responsibilities for multiple staff members. Key stakeholders include the executive team, warehouse manager, technicians, customers and vendors/suppliers.

Requirements

High School Diploma or Equivalent
3 years HVAC service or skilled-trades experience
Previous management or supervisory experience
Strong leadership and employee development skills
Experience managing budgets, expenses, and job profitability
Strong scheduling, staffing, and problem-solving abilities
Excellent communication and organizational skills
Must pass a background check, drug test, and satisfactory MVR record.

Nice To Haves

Experience managing HVAC service technicians and/or team leads
Experience with service-industry KPIs and performance metrics
Experience with job costing and financial forecasting
Experience developing and implementing employee training programs
Experience with apprentice development and progression
Experience managing field operations, equipment, and company assets

Responsibilities

Lead, coach, and develop team leaders and technicians; ensure performance goals and operational standards are met; conduct team meetings, one-on-ones, ride-alongs, and performance evaluations.
Manage expenses, staffing levels, supply chain, equipment maintenance, budgets, forecasts, and job costing to maintain profitability and budget goals.
Create, coordinate, and implement effective training programs tailored to the needs and learning abilities of team members.
Ensure company vehicles, equipment, and other assets are secure, properly maintained, and used effectively.
Achieve financial and operational goals while maintaining strong service performance, customer satisfaction, employee development, and asset management.
Meet budget and profitability targets, maintain high conversion and customer satisfaction rates, minimize callbacks and damage, and retain and develop employees.