HVAC Service Manager

Action Plumbing, Heating, AC, and Electric • Lincoln, NE

13d • $90,000 - $115,000 • Hybrid

About The Position

The HVAC Service Manager is responsible for leading and growing Action's HVAC service department. This role is responsible for technician performance, customer experience, department profitability, maintenance agreement growth, replacement opportunities, dispatch coordination, and daily service execution. This is a hands-on leadership position for someone who understands HVAC service, can coach technicians, manage daily workload, improve accountability, and help build a profitable, professional service department. The right person will not just manage calls. They will develop people, improve systems, strengthen customer trust, and help the department continue improving.

Requirements

• HVAC service experience.
• Prior leadership, supervisor, or service management experience preferred.
• Strong understanding of residential and light commercial HVAC service.
• Ability to coach technicians on diagnostics, repairs, communication, and job performance.
• Strong customer service and conflict-resolution skills.
• Ability to review service tickets, job notes, pricing, and technician productivity.
• Strong communication and follow-through.
• Ability to operate a motor vehicle and maintain a valid driver's license.

Nice To Haves

• Prior leadership experience building and growing teams.
• EPA certification.
• Journeyman, master, NATE, or other HVAC-related certifications preferred.
• Experience with ServiceTitan, Service Factor, or similar service management software.
• Experience managing maintenance agreements, replacement leads, dispatch performance, and service KPIs.
• Experience growing a profitable HVAC department.

Responsibilities

• Lead, coach, and hold HVAC service technicians accountable.
• Oversee daily HVAC service operations, including no-heat, no-cool, maintenance, repair, and light commercial service calls.
• Work closely with dispatch and customer service to improve scheduling, response time, communication, and customer experience.
• Monitor technician productivity, callback rates, average ticket, billable efficiency, and customer satisfaction.
• Support maintenance agreement growth, renewals, and customer retention.
• Identify replacement opportunities and coordinate with the replacement sales team.
• Review service tickets, job notes, pricing, photos, parts usage, and customer communication for quality and accuracy.
• Ensure proper use of company pricing standards, diagnostic fees, flat-rate repairs, and T&M; billing where applicable.
• Manage department performance against revenue, gross margin, and net margin goals.
• Support recruiting, onboarding, training, and retention of HVAC service technicians.
• Promote a culture of urgency, ownership, teamwork, safety, and customer-first service.

Benefits

• Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed