HVAC Service Manager

Clarion Home Services Grp. • Jackson, WI

9d • $80,000 - $100,000 • Onsite

About The Position

Mr. Holland’s Home Services, a trusted provider of home services in southeastern Wisconsin since 1997, is seeking a dedicated and experienced HVAC Service Manager to lead service operations at their Jackson, WI headquarters. This is an active leadership role requiring direct, in-field management to train, coach, and mentor technicians on technical delivery and proper turnover processes. The ideal candidate will bring strong technical expertise, natural leadership skills, and a customer-centric approach.

Requirements

• Demonstrated success in HVAC service management or a closely related leadership role.
• A willingness to get out of the office and into the field to hands-on train, motivate, and inspire your team.
• Strong customer value-adding techniques to help technicians naturally increase the team's average ticket price.
• Comprehensive knowledge of residential HVAC systems, components, and operations with advanced troubleshooting capabilities.
• Exceptional verbal and written communication skills to build trust with customers, technicians, and internal stakeholders.
• The ability to prioritize tasks, multi-task, and stay calm under pressure in a fast-paced environment.
• Ability to pass background check and drug screening.

Responsibilities

• Manage a team of HVAC service technicians, providing the guidance, training, and support necessary to drive high performance.
• Spend active time in the field with technicians, directly coaching them on technical troubleshooting and proper turnover processes.
• Oversee day-to-day scheduling, dispatching, and service call monitoring to ensure we meet customer expectations and service agreements.
• Provide top-tier technical support to help technicians troubleshoot complex residential HVAC issues efficiently.
• Monitor inventory levels, equipment, and company resources to optimize field efficiency and minimize downtime.
• Enforce industry regulations, company policies, and strict safety standards to maintain a safe working environment.

Benefits

• Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance
• Employee Assistance Program (EAP)
• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
• 401k with Company Match!
• Tuition Reimbursement
• Paid Time Off and 9 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed