HVAC Service Manager - Residential

Romanoff Group of Companies•Greenville, SC

2d•Onsite

About The Position

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market. Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project — and in the positive impact we strive to make in the communities we serve. We are actively seeking qualified candidates for the HVAC Service Manager - Residential position to join our award-winning team. Position Summary: The HVAC Service Manager - Residential is responsible for overseeing and coordinating service operations across residential projects. This includes managing field staff, dispatching service calls, maintaining communication with clients, ensuring quality control, and supporting project profitability.

Requirements

High School diploma or GED.
Valid driver’s license.
8+ years relevant HVAC experience.
2+ years of Supervisory experience

Nice To Haves

EPA Certification a plus.
New construction experience a plus.

Responsibilities

Answers incoming calls and communications.
Review tickets sent in by builders daily.
Coordinates response and delivery of received information to field staff.
Coordinate with admins on any permit/inspection requirements.
Dispatches and deploys staff, vehicles, and/or units based on communications received.
Maintains calm communication with and provides instruction to incoming callers.
Coordinates with the builder(s) or homeowner(s) on scheduled work to be completed.
Enter jobs into Job cost, set up customer information, enter initials into contracts and enter work to be completed into service management.
Answer calls and emails regarding service and/or warranty questions.
Maintain records on all service and warranty work.
Enforce and oversee that all service technicians collect for services rendered (when applicable).
Forward any builder responsible service invoice directly to the builder.
Collect any outstanding service account receivables.
Coordinate with team to ensure any service emergency is scheduled and properly handled.
Coordinate with builders regarding items for installation such as lights, fixtures, and smoke detectors.
Additional duties as assigned.