HVAC Service Coordinator (Data Centers)
About The Position
Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time. Here, your work matters. You’ll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you’re just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact. We are seeking a strong Data Center Administration Specialist (Service Coordinator/Dispatcher) responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced & high-volume environment. This position will be focused on supporting our data center business.
Requirements
- Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
- Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Mental stamina for problem solving and prioritizing multiple tasks.
Nice To Haves
- HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Responsibilities
- Coordinates service resources as related to service operations.
- Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
- Generates Work Order Documents, dispatches technicians and notifies customers
- Responsible for customer interaction
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary
- Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
- Logs service start-up and service work requirements in job tracking system
- Responsible for generating and printing various assigned reports
- Ability to work regularly and dependably.
- Ability to function in a team environment.
- Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
