HVAC Service Coordinator

Air Conditioning Innovative SolutionsMcKinney, TX
Onsite

About The Position

ACIS, Inc. is a growing commercial mechanical services provider in the commercial and industrial HVAC industry with a strong client base in Texas. We are expanding our team and seeking an experienced and detail-oriented HVAC Service Coordinator. This is an opportunity to join a dynamic company poised for growth.

Requirements

  • High School Diploma
  • Minimum 2 years in a service coordination role in the HVAC or construction industry.
  • Strong organizational and coordination skills.
  • Proficiency in Microsoft Office Professional Series (Excel, Word, and Outlook) and ability to quickly learn job-specific computer programs.
  • Excellent communication skills for effective collaboration with internal staff and external stakeholders.

Responsibilities

  • Professionally receive service calls from customers and create work orders in our software system.
  • Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
  • Thoroughly communicate with the customer and technician and keep both up to date with current situation.
  • Responds to customer inquiries regarding schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
  • Coordinate and schedule service agreement inspections and ensure timely completion.
  • Maintain on-call schedule for service and after-hours service support.
  • Reviews completed work orders for accuracy.
  • Order and track parts needed and schedule accordingly.
  • Manage unfinished work orders and drive them to completion.
  • Communicate issues with Service Manager and Field Lead.
  • Adhere to Service Department SOP’s at all times.
  • Occasionally handle office administration tasks.

Benefits

  • medical
  • dental
  • vision
  • disability insurance
  • 401K with company match programs
  • paid vacation
  • holidays
  • company vehicles
  • cell phones
  • equipment
  • on-the-job training
  • certifications
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