HVAC Service Coordinator

Air Conditioning Innovative Solutions•McKinney, TX

just now•Onsite

About The Position

ACIS, Inc. is a growing commercial mechanical services provider in the commercial and industrial HVAC industry with a strong client base in Texas. We are expanding our team and seeking an experienced and detail-oriented HVAC Service Coordinator. This is an opportunity to join a dynamic company poised for growth.

Requirements

High School Diploma
Minimum 2 years in a service coordination role in the HVAC or construction industry.
Strong organizational and coordination skills.
Proficiency in Microsoft Office Professional Series (Excel, Word, and Outlook) and ability to quickly learn job-specific computer programs.
Excellent communication skills for effective collaboration with internal staff and external stakeholders.

Responsibilities

Professionally receive service calls from customers and create work orders in our software system.
Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
Thoroughly communicate with the customer and technician and keep both up to date with current situation.
Responds to customer inquiries regarding schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Coordinate and schedule service agreement inspections and ensure timely completion.
Maintain on-call schedule for service and after-hours service support.
Reviews completed work orders for accuracy.
Order and track parts needed and schedule accordingly.
Manage unfinished work orders and drive them to completion.
Communicate issues with Service Manager and Field Lead.
Adhere to Service Department SOP’s at all times.
Occasionally handle office administration tasks.