HVAC Service and Installation Manager

FlexStaff•Village of New Hyde Park, NY

14h•$100,000 - $135,000•Onsite

About The Position

FlexStaff is seeking a Service & Installation Manager for our client, a leading HVAC company in Nassau County. The HVAC Service & Installation Manager is responsible for leading the daily operations of the Service and Installation Departments to ensure exceptional customer service, operational efficiency, profitability, safety, and employee development. This role oversees field technicians, supervisors, dispatch coordination, project execution, scheduling, quality assurance, customer satisfaction, and departmental financial performance. The successful candidate is a hands-on leader who develops high-performing teams while driving accountability and continuous improvement.

Requirements

Leading the daily operations of the Service and Installation Departments.
Ensuring exceptional customer service, operational efficiency, profitability, safety, and employee development.
Overseeing field technicians, supervisors, dispatch coordination, project execution, scheduling, quality assurance, customer satisfaction, and departmental financial performance.
Developing high-performing teams while driving accountability and continuous improvement.
Ensuring projects and service work are completed safely, on time, within budget, and according to company quality standards.
Collaborating with Sales, Estimating, Purchasing, Warehouse, Accounting, and Executive Leadership.
Evaluating operational processes and implementing continuous improvement initiatives.
Monitoring technician productivity, response times, first-time fix rates, and customer satisfaction.
Resolving escalated customer concerns professionally and efficiently.
Ensuring service profitability through labor management and operational efficiencies.
Hiring, onboarding, coaching, mentoring, and developing supervisors and field personnel.
Conducting regular performance evaluations and providing constructive coaching.
Establishing accountability through measurable performance expectations.
Supporting employee engagement, retention, and career development.
Promoting a positive, collaborative workplace culture aligned with company core values.
Managing departmental budgets and profitability.
Reviewing labor utilization, overtime, material costs, and equipment expenses.
Monitoring gross profit margins for service and installation operations.
Participating in forecasting manpower and resource planning.
Reviewing financial reports and implementing corrective actions when necessary.
Maintaining strong relationships with customers, vendors, and subcontractors.
Ensuring customer expectations are consistently exceeded.
Participating in key customer meetings when necessary.
Supporting business development efforts through exceptional service delivery.
Promoting a strong safety culture throughout the organization.
Ensuring compliance with OSHA, EPA, FDNY, union, federal, state, and local regulations.
Conducting safety meetings and incident investigations.
Ensuring employees maintain required certifications and licenses.
Identifying training opportunities to improve quality and efficiency.
Implementing corrective actions when deficiencies are identified.

Responsibilities

Direct the day-to-day operations of both the Service and Installation Departments.
Develop departmental goals, performance metrics, and strategic initiatives aligned with company objectives.
Ensure projects and service work are completed safely, on time, within budget, and according to company quality standards.
Collaborate with Sales, Estimating, Purchasing, Warehouse, Accounting, and Executive Leadership to ensure seamless project execution.
Evaluate operational processes and implement continuous improvement initiatives.
Monitor technician productivity, response times, first-time fix rates, and customer satisfaction.
Resolve escalated customer concerns professionally and efficiently.
Ensure service profitability through labor management and operational efficiencies.
Hire, onboard, coach, mentor, and develop supervisors and field personnel.
Conduct regular performance evaluations and provide constructive coaching.
Establish accountability through measurable performance expectations.
Support employee engagement, retention, and career development.
Promote a positive, collaborative workplace culture aligned with company core values.
Manage departmental budgets and profitability.
Review labor utilization, overtime, material costs, and equipment expenses.
Monitor gross profit margins for service and installation operations.
Participate in forecasting manpower and resource planning.
Review financial reports and implement corrective actions when necessary.
Maintain strong relationships with customers, vendors, and subcontractors.
Ensure customer expectations are consistently exceeded.
Participate in key customer meetings when necessary.
Support business development efforts through exceptional service delivery.
Promote a strong safety culture throughout the organization.
Ensure compliance with OSHA, EPA, FDNY, union, federal, state, and local regulations.
Conduct safety meetings and incident investigations.
Ensure employees maintain required certifications and licenses.
Identify training opportunities to improve quality and efficiency.
Implement corrective actions when deficiencies are identified.