HVAC Scheduling & Service Dispatcher

Airtron•Peoria, AZ

22d•Onsite

About The Position

The Dispatcher & CSR role involves managing customer communications, prioritizing service calls, and accurately tracking dispatched calls. This includes detailed data entry for customer information, memos, invoices, and attachments. The position requires making outbound calls to schedule maintenance, repairs, and other services. A key aspect is maintaining a professional company image through all communication channels and upholding a positive attitude.

Requirements

Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred
Skilled with Microsoft Office Outlook & multi-line telephone system
Strong history in customer relations
Must be able to read, write & speak English fluently
Must be able to follow and enforce company policies
Must be able to pass an immediate drug test

Nice To Haves

Verbal Spanish fluency a plus

Responsibilities

Answering multi-line phones and emails from customers
Prioritizing service calls and accurately tracking all dispatched calls
Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments
Professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians
Present a professional image of the company in all methods of communication (verbal, written or in person)
Maintain a POSITIVE ATTITUDE at all times