HVAC Scheduling & Service Dispatcher

Airtron•Peoria, AZ

23d•Onsite

About The Position

This role involves managing customer communications, scheduling service calls, and performing detailed data entry. The dispatcher will be responsible for answering phones and emails, prioritizing service requests, and accurately tracking all dispatched calls. Key duties include entering customer information, addresses, phone numbers, memos, invoices, and attachments into the system. The position also requires making professional outbound calls to schedule maintenance, repairs, and installations, and presenting a professional image of the company at all times while maintaining a positive attitude.

Requirements

Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred.
Skilled with Microsoft Office Outlook & multi-line telephone system.
Strong history in customer relations.
Must be able to read, write & speak English fluently; verbal Spanish fluency a plus.
Must be able to follow and enforce company policies.
Must be able to pass an immediate drug test.

Nice To Haves

Verbal Spanish fluency a plus.

Responsibilities

Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls.
Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments.
Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians.
Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times.