HVAC Outside Sales

NORTHEASTERN SUPPLY INC•Elmont, VA

6d•$28,600 - $62,400•Onsite

About The Position

The HVAC Outside Sales Representative works cooperatively with the Inside Sales Team and other members of the distribution team to grow business with existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Requirements

High school diploma or GED required
minimum 2 years in a similar position (3 years preferred)
Basic HVAC knowledge
Valid driver's license and clean driving record required
Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)

Nice To Haves

Product/applications and wholesale distribution experience preferred
Strong customer service skills with the ability to adapt to different customer types
Understanding of budgets and budget tracking

Responsibilities

Recommend additional items while taking customer orders
Present price, credit, and terms in accordance with standard procedures and each customer's profitability profile
Increase sales and average order size through cross-selling, up-selling, add-on sales, and promotional items
Proactively recommend items needed by the customer to increase satisfaction and improve transaction profitability
Assist with customer transactions such as orders, quotes, system AHRI match-ups, and returns
Provide accurate information regarding availability of in-stock items
Obtain accurate shipment and delivery information from vendors; monitor scheduled shipment dates and expedite as needed
Follow Special Order policy as stated in the Company Handbook
Communicate unexpected increases or decreases in product demand to the purchasing department
Educate customers on HVAC terminology, features, and benefits to improve product-related sales and customer satisfaction
Obtain approval from the HVAC department in Golden Ring before price-matching or lowering American Standard Heating and Air Conditioning products in Shims
Contact customers following sales to ensure ongoing satisfaction and resolve any complaints
Fill requests for catalogs, information, or samples
Set up and maintain accurate and organized customer files
Adhere to the rules and regulations set forth in the Employee Handbook
Other duties as assigned