HVAC Operations Support Manager

Advanced Roofing Inc•Fort Lauderdale, FL

19d•Onsite

About The Position

The Operations Support Manager plays a critical leadership role in driving the daily execution, discipline, and performance of the service coordination function. This role ensures best‑in‑class service administration through fast response times, clean and compliant documentation, accurate invoicing, disciplined collections, organized scheduling, and timely permitting closeout. You will lead a team of Service Coordinators, partner closely with Service and Production leadership, and act as the backbone of operational excellence across service administration. COMPANY SUMMARY Established in 1994, Advanced Air Systems is an Experienced HVAC Contractor specialized in air conditioning installations, repairs, and maintenance solutions for residential and commercial customers throughout the state of Florida. Advanced Air Systems is a division of Advanced Roofing Inc., Florida’s premier commercial re-roofing and solar energy contractors. Our deep construction heritage combined with in-house divisions of roofing, HVAC, sheet metal, cranes, trash removal, lightning protection, and renewable energy allows us to offer unmatched heating and cooling solutions that distinguish as from traditional contractors who do not have these resources. COMPANY CULTURE We’re building owners, not just roofs! With a growing presence across multiple markets, Advanced Roofing continues to promote the core values that shaped the foundation of our family business 40+ years ago. Today, as an employee-owned company, we believe our people are our greatest asset and the cornerstone of our success. Each of us brings a unique passion for what we do, and together, everyone achieves more. Our leadership is built on honesty, integrity, and dedication—and now, ownership. Starting January, 2026, Advanced Roofing became an Employee-Owned Company through our Employee Stock Ownership Plan (ESOP). When you join us, you’re not just an employee, you’re a co-owner in a company that’s built to last. Why Choose Us? Zero cost, all upside – The company funds everything. Real wealth-building – Potential to grow hundreds of thousands in retirement equity. Same great pay & benefits – Plus an ownership stake in the future. Financial stability you can count on – 40+ years strong and now employee-owned, ensuring independence and long-term success. Leadership you trust – Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward. A voice that matters – Every decision impacts what you own. Room for growth – Opportunities to advance within your department and location. Comprehensive benefits – Health, dental, vision, 401(k) with matching, paid time off, and more. Our A Players Know A Players - Refer a friend and earn up to $2,000! We are a pet friendly environment Our commitment to quality goes beyond our work. To us, quality also means improving the life and well-being of our neighbors. That’s why we invest in supporting the causes that better the communities in which we live and work. What makes us Advanced? Each of our associates travels a unique path, yet our personal and professional values align to make our business thrive. Performance drives our company through the lens of service, integrity, and shared ownership.

Requirements

High School Diploma (required)
5+ years of experience in service operations, dispatch, or coordinator leadership (HVAC or mechanical services preferred)
Strong written communication and customer‑handling skills
Proven ability to manage high‑volume, deadline‑driven administrative operations
Experience with service ticketing systems, client portals, and compliance‑driven workflows
Minimum 18 years of age
Valid driver’s license and insurable driving record
Successful Pre-Employment Drug test

Responsibilities

Lead and coach Service Coordinators; set daily priorities, workflows, and performance standards
Train team members on SOPs, documentation, customer communication, and system usage
Drive accountability through ongoing feedback and performance management
Own all customer communication across phone, email, and client portals
Ensure every request is logged, tracked, responded to, and closed
Proactively manage expectations to reduce escalations
Ensure service schedules are complete, realistic, and job‑ready
Review technician documentation daily to meet bill‑ready standards
Enforce portal, IVR, and client‑specific compliance requirements
Ensure service invoices are issued within a 48‑hour standard
Own service AR collections workflow and escalation tracking
Maintain dashboards for service leads, pipeline aging, and outcomes
Oversee permitting coordination and closeout
Support fleet readiness, safety/GPS reporting, and on‑ call rotations
Partner with warehouse and procurement to ensure material readiness
Support software rollouts and process improvements