HVAC Operations Manager
About The Position
Heating and Air Paramedics is a prominent HVAC company dedicated to delivering high-quality heating, ventilation, and air conditioning solutions to our clients. We are currently seeking a proactive and organized Service Operations Manager to join our team and play a crucial role in ensuring the efficient operation of our office and supporting our HVAC professionals. As a Service Operations Manager for Heating + Air Paramedics, you will oversee the full customer journey — from the moment an appointment is booked to the moment a sale is closed. You will be responsible for ensuring seamless communication between the office and the field, driving lead follow-through, and converting service opportunities into long-term customer relationships that grow the business.
Requirements
- High school diploma or equivalent required; additional education or certifications in business, operations, or a related field is a plus.
- Proven experience in a customer-facing operations, dispatch, or service coordination role — HVAC industry experience highly recommended.
- Strong organizational skills with the ability to manage a fast-moving schedule and multiple priorities simultaneously.
- Excellent communication skills — both written and verbal — with a professional and confident phone presence.
- Proficiency in service management or CRM software; experience with ServiceTitan preferred.
- Demonstrated ability to follow up on leads, track open opportunities, and support a sales process from inquiry to close.
- Detail-oriented with a track record of maintaining accurate customer records and job documentation.
- Self-motivated and able to work independently while collaborating effectively with technicians, management, and customers.
Nice To Haves
- additional education or certifications in business, operations, or a related field is a plus
- HVAC industry experience highly recommended
- experience with ServiceTitan preferred
Responsibilities
- Manage inbound calls, emails, and appointment requests, converting inquiries into booked service calls and driving lead follow-through from first contact to closed sale.
- Coordinate daily dispatch of HVAC technicians, ensuring every job is assigned efficiently and every customer is kept informed from scheduling through completion.
- Track open quotes and replacement opportunities identified in the field, following up with customers to guide them toward a decision.
- Maintain accurate customer records, job histories, and service orders in ServiceTitan to support a seamless experience at every touchpoint.
- Serve as the primary point of contact between the office and the field — relaying job details, updates, and customer information to technicians in real time.
- Support the preparation of quotes, invoices, and service agreements, ensuring accuracy and timely delivery to customers.
- Monitor the daily schedule and proactively adjust for cancellations, additions, or delays to maximize productivity and minimize downtime.
- Build and maintain strong customer relationships that drive repeat business, referrals, and long-term loyalty to the brand.
Benefits
- A positive and collaborative work environment.
- Comprehensive training and ongoing support to bolster your success.
- Opportunities for career growth within our expanding company.
- Competitive base salary and an enticing commission structure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
