HVAC Monitoring Technician

Kelso Building Services•Ogden, UT

2d•Onsite

About The Position

At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide. We are hiring both Level 1 and Level 2 Operators, based on experience. Rotating shifts that may include evenings, weekends, and holidays. Role Summary This person serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures. This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams. Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks. Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making.

Requirements

High school diploma or equivalent (technical education is a plus)
Strong computer skills with the ability to navigate multiple systems simultaneously
Excellent written and verbal communication skills
Ability to follow structured procedures and escalation processes
High level of accuracy and attention to detail
Ability to stay composed in time-sensitive situations
Flexibility to work rotating schedules, including nights and weekends

Nice To Haves

Experience with building automation systems (BAS), HVAC controls, or facilities operations
Background in monitoring centers, help desks, dispatch, or call centers
Familiarity with ticketing or service management platforms
Basic knowledge of mechanical or electrical systems

Responsibilities

Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity
Review and prioritize alarms using predefined workflows and response criteria
Distinguish between critical alerts and informational notifications using established guidelines
Initiate appropriate escalation actions based on customer-specific protocols
Act as a primary contact for customer emails and phone inquiries
Deliver clear, professional communication during service events
Record all interactions accurately within internal systems
Collaborate with technicians and internal teams to ensure timely resolutions
Access customer systems securely using approved remote tools
Analyze alarms, trends, and system data to support issue identification
Perform approved remote actions such as resets, schedule checks, and setpoint verification
Document findings and outcomes in standardized service records
Create and manage service tickets within company platforms
Coordinate technician dispatch based on scope, urgency, and approval requirements
Monitor service progress and provide updates to stakeholders
Maintain complete and audit-ready records of all activities
Generate reports related to alarms, system performance, and service activity
Ensure compliance with service standards and response expectations
Complete required training in building systems, customer processes, and security practices
Participate in certification programs for monitoring center operations
Engage in ongoing learning and quality improvement initiatives