HVAC Installer l

Service Experts•Indianapolis, IN

21d•Onsite

About The Position

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting products and services. The installer trains other installers, performs work on more difficult installations, and assists the Field Supervisor or General Manager with audits, site supervision, work planning, and estimating. Works under the direction of the Field Supervisor or General Manager. The position installs heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications. Duties include fabricating and installing ductwork, performing system start-ups, limited diagnostics as needed, handling equipment delivery and removal, maintaining tools and vehicles, completing paperwork, collecting customer payments, and supporting installation quality and customer satisfaction. The role requires flexible hours and on-call shifts as needed, as well as the physical ability to work in varied conditions and access HVAC units in attics, basements, and crawl spaces.

Requirements

High school diploma or GED with additional training and at least 1 year of HVAC technical training experience.
Possess valid licensing or certification required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications required.
Proficient knowledge of the operational functionality of heating, air conditioning, and ventilation equipment and related accessories.
Advanced ability to install heating, air conditioning, and ventilation equipment and related accessories.
Proficient knowledge of ductwork layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; able to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications; perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Perform start-ups on air conditioning and heating systems and other components.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services to customers and communicate replacement-product sales leads to the Sales and Service Coordinator.
Deliver and remove equipment needed to complete installation work.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Complete paperwork accurately, thoroughly, neatly, and on time; collect payment from customers.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and neat inside and outside.
Follow standard procedures, keep the company vehicle stocked, return defective warranty parts to the branch, and replenish stock as needed; complete material requisitions and related administrative tasks as assigned.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on position.
Paid time off, including 24 paid days off in the first year for vacation, personal holidays, and national holidays, and 29 paid days off after the second year.
Advancement and career-growth opportunities.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.