HVAC Installation Dispatcher

Sierra Pacific Home and Comfort•Rancho Cordova, CA

13d•$23 - $25•Onsite

About The Position

Sierra Pacific Home & Comfort is seeking an organized, proactive, and customer-focused HVAC Installation Dispatcher to coordinate installation crews, customers, and internal teams. This position is responsible for keeping installations properly scheduled, prepared, and moving efficiently from sold job through completion.

Requirements

HVAC, construction, dispatch, project coordination, or home improvement experience preferred
Strong organizational and time-management skills
Excellent communication and problem-solving abilities
Proficiency with ServiceTitan, Outlook, Excel, and Google Sheets
Ability to manage multiple priorities in a fast-paced environment
Reliable, professional, and team-oriented
Ability to lift up to 50 lbs. when needed
Must comply with company drug-free workplace policy

Responsibilities

Schedule and dispatch HVAC installation crews based on job requirements and availability
Coordinate communication between installers, customers, Design Supervisors, Operations, and warehouse
Review upcoming jobs to ensure equipment, materials, permits, and documentation are ready
Monitor installation schedules and proactively resolve delays or conflicts
Communicate installation dates, arrival windows, and schedule changes to customers
Support installation crews with job information and scheduling needs
Maintain accurate job notes, statuses, and scheduling information in ServiceTitan
Track project progress and assist with installation department reporting and KPIs
Provide excellent customer service and promptly address issues or escalate when necessary