HVAC Install Manager
About The Position
Join Heritage Home Service as an HVAC Install Manager in Boxborough, MA! Heritage Home Service has been a trusted name in residential HVAC and plumbing throughout Massachusetts for decades. Built on a foundation of craftsmanship, integrity, and exceptional customer care, we provide a supportive, family-oriented environment where employees are empowered to grow, lead, and thrive. We're looking for an experienced HVAC Install Manager to lead our residential installation team. This is a hands-on leadership role for someone who can develop people, drive operational excellence, and deliver an exceptional customer experience.
Requirements
- HVAC installation experience with strong residential system knowledge
- Proven leadership experience managing or supervising field teams
- Strong communication, organizational, and problem-solving skills
- Knowledge of safety regulations, installation best practices, and building codes
- Experience driving team performance, productivity, and customer satisfaction
- Proficiency with field service software and reporting tools
- Valid driver's license
Responsibilities
- Lead, coach, and develop a team of HVAC installers through regular performance management, training, and mentorship
- Manage day-to-day installation operations, scheduling, dispatch coordination, and project execution
- Foster a culture of accountability, safety, teamwork, and continuous improvement
- Provide technical support and guidance on complex installations and field challenges
- Partner with sales, service, warehouse, and operations teams to ensure smooth project completion
- Monitor quality standards, job costs, labor efficiency, and department performance metrics
- Resolve escalated customer concerns and ensure outstanding service experiences
- Support hiring, onboarding, and retention of top installation talent
- Participate in on-call rotation and assist during urgent customer or operational needs
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and holidays
- Employee discounts and referral bonuses
- Career growth and leadership development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
