HVAC Inside Sales
About The Position
The Inside Salesperson’s primary responsibility is to sell products and render prompt and courteous service to customers over the telephone and in person. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service. This role involves providing pricing, product information, preparing quotes, coordinating returns, picking orders, and informing customers of promotions. The position also requires staying updated on new products, coordinating sales activities with other departments, and maintaining a positive customer service image. Additionally, the Inside Sales Representative may assist in training new personnel, attend company meetings, and support other sales functions as needed. The role also includes completing career track training in WIN University for Inside Sales.
Requirements
- Ability to quickly learn organizational procedures and operations
- Ability to analyze non-complex administrative details and correct routine error situations
- High degree of math competency and ability to maintain arithmetic and statistical accuracy
- Possess good oral communication skills
- Operate material handling equipment
- Effective understanding of the WISE system in order to produce sales orders and execute other duties specific to your Company
- Must work well with other people. Help management, co-workers, customers and others meet their objectives and complete their assignments.
- Individuals demonstrating a history of illegal substance abuse, theft or violence present a higher risk of loss and may be disqualified.
Nice To Haves
- Excellent Communication and Customer Service
- Attention to Detail and Highest Level of Accuracy
- Sound Judgment, Problem solving, and Decision Making
- Superior Organizational and Time Management Skills, Integrity, Adaptability, and Leadership in the Office
- Excellent Knowledge of Website and Internet Processes
Responsibilities
- Render prompt and satisfactory service to customers in person and to those calling, texting or emailing, providing prices and product application information.
- Provide pricing, product, product substitutions, delivery, back-order and warranty information as requested.
- Prepare quotes for quantity orders, in writing if requested, and prepare submittal forms tailored to each customer’s needs.
- Coordinate the return of merchandise with customers and warehouse staff.
- Pick orders from the warehouse to service and sell to counter customers and process sales transactions.
- Inform customers of promotions, volume purchasing and other incentives (as appropriate).
- Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer.
- Coordinate sales activity with shipping and credit departments.
- Keep supervisor advised of items frequently requested by customers that are not in stock.
- Maintain a consistent and positive customer service image when interacting with customers.
- Investigate and resolve, if possible, customer inquiries and complaints.
- Maintain a professional attitude and appearance at all times.
- Assist in training new sales personnel and attend company meetings as requested.
- Support sales activity in all other areas as needed, including Outside sales staff, Counter Sales and Estimating or Project Management.
- Complete career track training in WIN University for Inside Sales.
Benefits
- equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
