Lafayette-HVAC Inside/Outside Sales

Connor Co. Career•Lafayette, IN

About The Position

Connor Co., a company rich in history, currently has an available HVAC Inside/Outside Sales position in Lafayette, IN. We seek a career-minded person looking for a long-term position with a great company. Principal Accountabilities: Ability to read blueprints/schematics Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements. Answers customers’ questions about products, prices, availability, and product uses. Arrange and direct delivery of products Assist with collection of monies owed from the customers Attend industry trade shows and product training Consult with clients after sales or contract signings to resolve problems and provide ongoing support Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Ensure timely order processing and confirmation of orders Enter orders into the Eclipse ordering system as needed Estimate or quote prices, credit or contract terms, warranties, and delivery dates Follow-up on estimates and bids submitted to customers Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories) Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences. Manage assigned customer orders from origination to delivery Monitor market conditions, product innovations, and competitors’ products, pricing, and sales. Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone. Participate in monthly sales meetings Participate in organizations, trade shows, and conferences. Position can require after-hours phone calls from customers and occasionally opening up the shop for customers. Process warranty claims Provide Branch Manager with reports or additional tasks as requested Provide competitive analysis to outside sales resulting in dealer acquisition Provide customers with product brochures or catalogs Provide information on the full range of products and programs offered by the company to the customer Provide post-sales follow-up as required Provide technical support, including monitoring shipping, delivery, and return status, as required Recommend products to customers based on customer’s needs and interests Work with other departments to answer questions (i.e., factory, warranty, finance, etc.) Perform other duties as requested

Requirements

High School Diploma required, or it's equivalent
Ability to develop and maintain positive customer relations
Ability to learn Eclipse software
Ability to perform assignments with minimal supervision
Critical thinker-using logic and reasoning to identify alternative solutions
Mathematical reasoning- the ability to choose the right method or formulas to solve the problem
Must be able to determine and prioritize workload
Must be friendly, have a positive attitude, and provide excellent customer service both on the phone and in person
Must be very detail-oriented and focused for accuracy
Must have strong interpersonal communication skills
Must maintain a patient and professional attitude while managing a busy workload
HVAC knowledge systems, products, and markets
Requires maturity and experience to interface with all levels of management, personnel, and customers
Strong organizational skills required

Responsibilities

Ability to read blueprints/schematics
Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements.
Answers customers’ questions about products, prices, availability, and product uses.
Arrange and direct delivery of products
Assist with collection of monies owed from the customers
Attend industry trade shows and product training
Consult with clients after sales or contract signings to resolve problems and provide ongoing support
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Ensure timely order processing and confirmation of orders
Enter orders into the Eclipse ordering system as needed
Estimate or quote prices, credit or contract terms, warranties, and delivery dates
Follow-up on estimates and bids submitted to customers
Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)
Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences.
Manage assigned customer orders from origination to delivery
Monitor market conditions, product innovations, and competitors’ products, pricing, and sales.
Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone.
Participate in monthly sales meetings
Participate in organizations, trade shows, and conferences.
Position can require after-hours phone calls from customers and occasionally opening up the shop for customers.
Process warranty claims
Provide Branch Manager with reports or additional tasks as requested
Provide competitive analysis to outside sales resulting in dealer acquisition
Provide customers with product brochures or catalogs
Provide information on the full range of products and programs offered by the company to the customer
Provide post-sales follow-up as required
Provide technical support, including monitoring shipping, delivery, and return status, as required
Recommend products to customers based on customer’s needs and interests
Work with other departments to answer questions (i.e., factory, warranty, finance, etc.)
Perform other duties as requested