HVAC Field Training & Technical Supervisor

One Hour Heating & Air Conditioning•Frisco, TX

11d•Onsite

About The Position

One Hour Heating and Air Conditioning is seeking an experienced HVAC Field Training & Technical Supervisor to develop apprentices and strengthen the technical capabilities of our existing service technicians. This is a hands-on field position — not a work-from-home or office-based training role. The Technical Supervisor will spend the majority of the workweek in the field conducting ride-alongs, coaching apprentices on live service calls, providing technical support to technicians, performing truck and inventory inspections, and ensuring technicians follow proper diagnostic and service procedures. The primary objective of this position is simple: Develop apprentices into technically competent, independent HVAC service technicians while continuously improving the technical performance of the existing service team. This position is focused on technical excellence — not sales management.

Requirements

7–10+ years of residential HVAC field experience
Extensive residential service and diagnostic experience
Strong electrical and refrigeration troubleshooting skills
EPA Universal Certification
Current applicable TDLR registration/license
Valid driver's license and acceptable driving record
Ability to diagnose complex HVAC problems independently
Ability to teach technical concepts clearly to technicians with different experience levels
Strong leadership and accountability skills
Comfortable providing hands-on field instruction
Ability to communicate technical troubleshooting remotely by phone/video when necessary

Nice To Haves

NATE certification
Previous Lead Technician, Field Supervisor or HVAC Trainer experience
Experience developing apprentices or junior technicians
Texas HVAC Contractor License

Responsibilities

Conduct regular ride-alongs with apprentices and technicians throughout the week.
Provide hands-on instruction during actual residential HVAC service calls and teach technicians how to systematically diagnose equipment rather than simply replace parts.
Identify individual technical weaknesses and create focused coaching to close those gaps.
Rotate between apprentices so each technician receives consistent field development and evaluation.
Serve as the primary technical escalation resource for apprentices and service technicians.
Provide immediate technical assistance by phone or video when another technician encounters a difficult diagnosis.
Provide on-site field support when necessary for issues that cannot reasonably be resolved remotely.
Actively help technicians reach the correct diagnosis and complete service calls properly while teaching them why the diagnosis is correct.
Conduct structured technical training twice per week — Monday and Thursday.
Combine classroom instruction, equipment demonstrations, troubleshooting exercises, field examples, and hands-on practice during training.
Help technicians progress through a defined development path (Level 1 – Maintenance Technician to Level 4 – Independent Service Technician).
Evaluate apprentices regularly and determine whether they have demonstrated the technical competency required to advance to the next level.
Document recurring technical deficiencies and provide corrective coaching.
Hold apprentices accountable for following established diagnostic procedures, safety requirements, company processes, and technical standards.
Provide management with clear feedback regarding technician progress, strengths, weaknesses and readiness for independent field work.
Conduct routine technician truck inspections.
Verify that required service materials and commonly used parts are properly stocked.
Monitor inventory usage and help ensure company materials are being used appropriately and accounted for.
Identify unnecessary material consumption, missing inventory, poor truck organization, or repeated inventory discrepancies.
Ensure technicians maintain clean, organized and professionally operated service vehicles.
Ensure technicians diagnose systems correctly, understand the technical problem, recommend technically appropriate solutions, perform high-quality work, and develop into competent HVAC professionals.
Perform field training, ride-alongs, technical troubleshooting, technician evaluation and truck/inventory inspections.
Conduct scheduled technical training sessions on Monday and Thursday.
Provide on-call technical support by phone for technicians who encounter difficult service situations on weekends.