HVAC Field Supervisor

Hawkins Service Company•Tampa, FL

6d•Hybrid

About The Position

Hawkins Service Company has served Tampa Bay and Fort Myers since 1993, offering electrical, AC and heating, plumbing, pool repair, and gas services. The company emphasizes growth through hiring the best and fostering a supportive career environment. Their Guiding Principles are Dedication, Dependability, Honesty, Passion, and Service, which shape their hiring, coaching, and recognition practices. The HVAC Field Supervisor role acts as a crucial link between field technicians and the office, splitting time between office duties and job sites. This role provides real-time troubleshooting and technical guidance to technicians, oversees field quality, efficiency, and safety, and contributes to technician development. The ideal candidate is a hands-on leader with deep HVAC knowledge who prefers coaching technicians through problems.

Requirements

Proven experience in HVAC field service, installation, or technical operations.
Strong troubleshooting and problem-solving skills.
Excellent communication skills and the ability to coach others.
Ability to juggle multiple priorities and respond quickly in a fast-paced environment.
Comfort with mobile technology, dispatch software, and communication tools.
Valid driver's license and the ability to travel between job sites.
Ability to lift and carry heavy equipment, work in confined spaces and varying temperatures, and stand, crouch, and climb ladders for extended periods.

Nice To Haves

Previous leadership or supervisory experience (strongly preferred)
Home services or residential HVAC experience

Responsibilities

Serve as the primary support contact for technicians during service calls, providing real-time troubleshooting and technical guidance.
Conduct field visits to support technicians, inspect work quality, and provide on-the-spot coaching.
Step in to handle complex or escalated service issues and challenging customer situations.
Partner with dispatch and the office to manage schedules, job priorities, routing, and response times.
Ensure technicians have the necessary tools, materials, and information for each job.
Track job progress and keep the office and management informed.
Perform quality inspections to uphold workmanship, safety, and customer service standards.
Enforce safety policies and regulatory compliance in the field.
Identify areas for improvement and implement corrective actions.
Mentor and coach technicians to enhance their skills and performance.
Support onboarding and training for new team members.
Promote best practices, efficiency, and professionalism in the field and office.