HVAC/Equipment & Electrical Team Lead - Dollywood Theme Park- Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

16h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a HVAC/Equipment & Electrical Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal HVAC/Equipment & Electrical Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The HVAC/Equipment & Electrical Team Lead oversees the day-to-day operation and job distribution for maintenance of Dollywood Company assets and infrastructure in compliance with state and federal regulations, and company policies and procedures. This role exists to perform skilled mechanical maintenance duties in the inspection, repair, installation and alteration of heating, ventilation, air conditioning and refrigeration systems and related equipment and facilities located throughout the Dollywood Company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years old
High school diploma or equivalent
Must be a Certified HVAC Technician
Must have documented Electrical experience
Minimum of 3 years’ documentable HVAC journeyman level operation, maintenance and repair experience in the HVAC and refrigeration trade
Minimum of three (3) years’ Leadership level experience with demonstrated servant leadership skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, and providing positive feedback
Basic computer skills including working knowledge of Microsoft applications
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Nice To Haves

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must maintain strict confidentiality and judgment regarding privileged information
Must have manual dexterity necessary to complete all job duties

Responsibilities

Leads, guides, and/or trains other HVAC/Equipment/Electrical technicians and trade helpers in applicable procedures and techniques; and initiates corrective actions to secure satisfactory standards and timely project completion
Develops plans and estimates for HVAC/Equipment/Electrical projects; includes determining time, equipment, and human and material resources needed to complete the work
Prepares written reports on ongoing projects and on the condition of machinery
Coordinates work functions with co-workers and other organizational departments
Maintains records on equipment status and work completed and parts used
Assists in the development and carryout of daily tasks, assignments, along with communicating with internal hosts on work order status. Monitors quality, completion and accountability for the Facilities Maintenance HVAC/Equipment/Electrical team
Assists in the evaluation, planning and facilitation of capital needs across all Dollywood Company properties
Assists in the planning and completion of the annual budget for Facilities Maintenance
Oversees and ensures appropriate maintenance for all buildings, walkways/hardscapes, fences, signage, and related utility infrastructure outside of day-to-day operating needs. This may include capital improvement projects or individual/one-off projects
Ensures all HVAC/Equipment/Electrical work conforms to all applicable rules, regulations and codes
Ensures all work is tracked and documented in the Dollywood Company work order systems
Implements and monitors compliance with the Dollywood Company Safety Program and procedures
Ensures training of new and returning hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program
Assessment and timely response to improve employee morale when there is noted decline
Works in direct contact with the Facilities Maintenance Supervisor of Operations and ensure timely completion and support of projects as needed
Demonstrates Servant Leadership/Lead with Love style through verbal and written communications, and through personal actions that communicate I am a positive team member who cares for and supports Dollywood Company hosts
Recognizes and resolve conflicts in a timely manner
Ensures a positive working relationship with our customers (the Dollywood Company operating teams), other support teams and our Guests
Monitors operations and resolve problems
Performs additional duties and makes decisions as requested by senior management
Encourages and promotes teamwork
Trains and ensures that staff comply with Accounting Procedures
Acts as a respected professional, representing the Dollywood Company on approved committees and/or boards
Delegates work tasks evenly & effectively across their respective teams and strive to keep work order volume at an acceptable volume by effectively distributing work orders immediately once received & ensuring work orders are closed immediately with detailed notes on repairs performed