HVAC Equipment Commissioning Manager

Johnson Controls • Miami, FL

1d • $110,000 - $135,000 • Onsite

About The Position

The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM will report to the Regional Service Manager for the first 6 months and then move to the Branch Service Manager, with accountability to the HVAC Equipment Operations Manager (HEOM) and their organization. They will also coordinate with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per customer expectations and contract requirements. They will provide a single point of contact for coordination of all service scope related to equipment contracts and be the direct interface with the EqNA customer.

Requirements

• 10 plus years of Industry Experience or Technical Engineering or Construction degree graduate
• Experience with Microsoft Office suite (with emphasis on Word, Excel and Outlook), Adobe Writer, and basic Windows operating system environment.
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Strong interpersonal and collaborative skills
• Good conflict resolution skills
• Ability to positively represent Johnson Controls and communicate with others at varying technical levels.
• Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence
• Demonstrated ability to organizational and attention to details.

Nice To Haves

• BA degree in Engineering or Construction
• Proficiency with MS Office Suite

Responsibilities

• Supports EqNA sales during project estimate by specifying if service can be performed as an S/R or if a Service Mechanical project will need to be secured.
• Provides custom quotes for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
• Verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) for necessary training.
• Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns.
• Validates the details of the PSA to the SAE/Agent Project Owner to include project submittals and provides documentation as needed.
• Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provide feedback and status to EqNA Operations Team.
• Works with customers to introduce Connected Service capabilities.
• Coordinates directly with the EqNA Customer for all scheduled work and schedule changes.
• Works with CRC and SAE to verify asset records are created in NxGen and assigned to the correct site for future SRs/quotes.
• Works with CRC and technicians for delivery related to FOB Destination and provides communication back to the SAE and Customer as required.
• Verifies that indicated warranty shows correctly in warranty navigator, and works with SAE and Warranty Admin team to address any discrepancies.
• Monitors any Long-Term Storage (LTS) requirements and coordinates with SAE and customer.
• Promotes Pronto Forms utilization by customers for pre-startup checklist and by technicians for startup, unit inspections, and warranty work.
• Ensures startup is completed or resolves any issues to complete startup work and provides customer with startup documentation.
• Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator.
• Provides warranty certification to the EqNA customer.
• Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
• Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed.
• Escalates and resolves issues preventing service warranty work completion, including parts and resources availability, and works with product technical support as necessary to accelerate cash collections.
• Facilitates technical support for EqNA customers as appropriate and necessary.

Benefits

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees