HVAC Dispatcher

Bonney Plumbing, Electrical, Heating and Air • Sacramento, CA

5d • $20 - $25 • Onsite

About The Position

HVAC Dispatcher Rancho Cordova, CA Pay Range: $20.00 - $25.00 per hour depending on experience and skills Dispatching in the trades is not just about moving people from one job to the next. It is about thinking three steps ahead, staying calm when the day falls apart, and making sure every customer and every technician feels taken care of. If you are the kind of person who thrives on being detail-oriented, stays cool under pressure, and takes personal pride in keeping the operation running smoothly, we want to talk. At Bonney, we have spent over 40 years building a reputation that Sacramento homeowners trust. Our dispatchers sit at the center of everything. They are the link between our customers, our technicians, and our office. If you have dispatching experience in the trades and you are ready for a role where your decisions genuinely matter every single day, this is it. What You Will Do? As an HVAC dispatcher at Bonney, you will be responsible for coordinating our HVAC technicians in the field balancing schedules, keeping customers informed, and making smart, profitable decisions that keep the day moving efficiently. Communicate proactively with customers and technicians regarding appointment windows, service time-frames, delays, and any special instructions Make sound, efficient dispatching decisions throughout the day based on urgency, technician skill sets, location, and specialized equipment needs Track field technician work locations, equipment, and job status in real time and adjust the schedule as priorities shift Monitor scheduled service appointments and anticipate dispatching needs before problems arise Work closely with the customer service team to ensure every call is handled smoothly and no customer is left without an update Relay accurate information to both customers and technicians to ensure a quality experience on every job Coordinate with field supervisors to escalate urgent issues and keep jobs on track Accurately enter and update job information in Service Titan throughout the day Support the team with additional duties as the needs of the business require What We Are Looking For? 2 or more years of dispatching experience in the trades, home services, or a related field Experience with Service Titan or a similar field service management platform is a strong plus Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well Ability to make efficient and profitable decisions quickly and independently Strong customer service instincts with a calm, solutions-focused mindset High school diploma or equivalent What's In It For You? Medical, Dental, and Vision plans for you and your family Vacation Pay, Sick Pay, and Holiday Pay 401(k) Retirement Plan with company match Life insurance and accident insurance Special Program Options: FSA & EAP Referral Bonuses, Loan Program, and Employee Discounts Program Ongoing Training for your Professional Development & Life Skills Courses Fun company sponsored events with lots of giveaways Working in a energetic, collaborative, and fun environment About Us: For over 40 years Bonney Plumbing Electrical Heating and Air has been committed not only to providing high-quality service to customers, but also our team members as well. Through ongoing support and encouragement, we understand your need to grow professionally and personally and go the extra mile to make sure that happens. As a result, beyond our A+ rating from the Better Business Bureau, Bonney was named The Sacramento Business Journal’s “Best Place to Work.” We are all about your future. Whether you’re ready to take on a new trade in plumbing, electrical, or HVAC, or you’re a veteran in the field looking for a chance to grow, it all starts here. Being a part of the Bonney team is more than just a job, it’s the opportunity of a lifetime.

Requirements

• 2 or more years of dispatching experience in the trades, home services, or a related field
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
• Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
• Ability to make efficient and profitable decisions quickly and independently
• Strong customer service instincts with a calm, solutions-focused mindset
• High school diploma or equivalent

Nice To Haves

• Experience with Service Titan or a similar field service management platform is a strong plus

Responsibilities

• Communicate proactively with customers and technicians regarding appointment windows, service time-frames, delays, and any special instructions
• Make sound, efficient dispatching decisions throughout the day based on urgency, technician skill sets, location, and specialized equipment needs
• Track field technician work locations, equipment, and job status in real time and adjust the schedule as priorities shift
• Monitor scheduled service appointments and anticipate dispatching needs before problems arise
• Work closely with the customer service team to ensure every call is handled smoothly and no customer is left without an update
• Relay accurate information to both customers and technicians to ensure a quality experience on every job
• Coordinate with field supervisors to escalate urgent issues and keep jobs on track
• Accurately enter and update job information in Service Titan throughout the day
• Support the team with additional duties as the needs of the business require

Benefits

• Medical, Dental, and Vision plans for you and your family
• Vacation Pay, Sick Pay, and Holiday Pay
• 401(k) Retirement Plan with company match
• Life insurance and accident insurance
• Special Program Options: FSA & EAP Referral Bonuses, Loan Program, and Employee Discounts Program
• Ongoing Training for your Professional Development & Life Skills Courses
• Fun company sponsored events with lots of giveaways
• Working in a energetic, collaborative, and fun environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED