HVAC Dispatcher

HTS • Austin, TX

4d

About The Position

The qualified candidate must have the ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, and ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. HVAC/Service industry experience is highly preferred. Manage incoming calls. Generate/input calls. Identify and assess customers’ needs to achieve satisfaction. Schedule technicians, and coordinate with the Service and Operations Manager. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the company's methods/tools. Meet personal/customer service team sales targets and call-handling quotas. Handle customer complaints, and provide them to the appropriate manager to handle. Keep records of customer interactions within the dispatch program, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Assist colleagues whenever necessary. Other tasks as assigned and needed.

Requirements

• Ability to work in a fast-paced environment
• Self-motivated to provide exceptional customer service
• Effective listening and verbal communication skills
• Proven ability to meet/exceed set goals
• Receptive to constant coaching and feedback

Nice To Haves

• HVAC/Service industry experience

Responsibilities

• Manage the day-to-day scheduling operations
• Ensure that jobs are ready for scheduling
• Efficiently schedule work orders
• Ensure technicians have the ability to arrive on time
• Manage incoming calls
• Generate/input calls
• Identify and assess customers’ needs to achieve satisfaction
• Schedule technicians
• Coordinate with the Service and Operations Manager
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the company's methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, and provide them to the appropriate manager to handle
• Keep records of customer interactions within the dispatch program
• Process customer accounts
• File documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Assist colleagues whenever necessary
• Other tasks as assigned and needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed