HVAC Dispatcher (Experienced)
VERTEX MECHANICAL LLC• Spicewood, TX, US, TX
•$45,000 - $65,000•Onsite
About The Position
HVAC Cowboys is a rapidly growing, tech-driven local company serving the Austin metro area. They are looking for a seasoned Dispatcher who knows how to keep the day running smooth, the techs moving, and customers feeling taken care of. This role involves owning day-to-day dispatching for residential (and potentially light commercial) service calls, acting as the calm in the chaos by balancing priorities, traffic, tech skillsets, customer needs, and real-time changes throughout the day.
Requirements
- 3+ years of dispatch experience in HVAC (preferred) or another skilled trade (plumbing/electrical/field service)
- Strong understanding of service call flow: triage → dispatch → updates → closeout → follow-up
- Confident communicator who stays professional and steady under pressure
- High attention to detail; fast, accurate typing and documentation habits
- Comfortable using dispatch/scheduling software and CRMs (Service Titan experience is a plus)
- Strong problem-solving instincts and the ability to make quick, smart decisions
- Background check & drug test required
Nice To Haves
- Knowledge of Austin-area routing and traffic patterns
- Experience scheduling maintenance agreements/memberships and demand service
- Spanish/English bilingual
Responsibilities
- Owning the dispatch board and managing the schedule in real time
- Coordinating, routing, and dispatching technicians to maximize productivity and minimize drive time
- Triaging incoming calls and prioritizing jobs based on urgency, location, and technician strengths
- Proactively communicating with customers about arrival windows, updates, delays, and next steps
- Supporting technicians with job status updates, approvals, reschedules, parts coordination, and follow-ups
- Keeping clean, accurate job notes and records in our systems (Service Titan and other tools)
- Partnering with Service/Operations leadership to hit daily goals (efficiency, capacity, customer experience)
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- PTO
- Paid holidays
- Life insurance
- Employee discounts
- Performance-based bonuses and incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
