Now Hiring: HVAC Dispatcher - Pensacola, FL

Bay Climate Control and Refrigeration•Pensacola, FL

4d•$18 - $21•Hybrid

About The Position

Bay Climate Control & Refrigeration is growing and seeking a highly organized, proactive HVAC Dispatcher to join their team. The ideal candidate thrives in a fast-paced environment, is committed to exceptional customer service, excels at coordinating schedules, communicating effectively with customers and technicians, solving problems quickly, and keeping daily operations running smoothly. This role is for someone who takes initiative, enjoys teamwork, communicates well with co-workers, and takes pride in keeping everything on track. The company values hard work, accountability, and teamwork while providing opportunities for career growth.

Requirements

Minimum 1 year of experience required
Excellent communication skills, both written and verbal
Strong organizational and time management skills
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office, Excel and other computer programs
Customer service-oriented with a positive attitude
High school diploma or equivalent required

Nice To Haves

2+ years of experience in HVAC dispatching preferred
Additional education in HVAC or related field preferred

Responsibilities

Receive and manage incoming service calls
Schedule and dispatch service technicians to job sites
Communicate with customers to confirm appointment times and provide updates on technician arrival times
Maintain accurate records of service requests, appointments, and technician activity, including timesheets
Monitor technician availability and workload to optimize scheduling and efficiency
Work closely with the service manager to ensure customer satisfaction and timely completion of work orders
Other duties as assigned