HVAC Dispatcher

Reed Restaurant Repair•Westminster, CO

5d•Onsite

About The Position

HVAC Dispatcher (Commercial Service) for Reed Restaurant Repair. This role is in-office and involves managing the schedules and operations of technicians who repair commercial kitchen equipment. The company is a leading provider of these services, ensuring that restaurants, schools, healthcare facilities, and other foodservice operations remain functional. The ideal candidate thrives in a fast-paced environment, is highly organized, and seeks to be part of a supportive team.

Requirements

Previous dispatching, scheduling, or service coordination experience is required.
Experience in HVAC, refrigeration, commercial kitchen equipment, plumbing, electrical, appliance repair, or another skilled trade is strongly preferred.
Outstanding customer service and communication skills.
Ability to multitask while managing phones, emails, technician schedules, and changing priorities.
Strong computer skills and ability to learn new software quickly.
Experience with CRM or dispatch software is preferred.
Proficient with Google Workspace (Gmail, Calendar, Docs, and Sheets).
Comfortable working with multiple computer monitors.
Excellent organizational skills and attention to detail.
Reliable attendance, punctuality, and a strong work ethic.

Nice To Haves

Experience in HVAC, refrigeration, commercial kitchen equipment, plumbing, electrical, appliance repair, or another skilled trade.

Responsibilities

Review each technician's schedule daily, verifying start times and ensuring all calls are prepared.
Check for emergency service requests received overnight.
Answer a high volume of inbound customer calls professionally and efficiently.
Schedule service calls for existing customers.
Enter new customer information into the system, explaining services, rates, and scheduling.
Monitor a busy service email inbox and respond to requests.
Dispatch technicians and adjust schedules as priorities change.
Inform customers about technician arrival windows and schedule updates.
Monitor technician progress to maintain schedule efficiency.
Receive and check in repair parts, then coordinate scheduling for repairs.
Build the following day's technician schedules to maximize efficiency and minimize drive time.
Call customers to confirm the next day's appointments.
Handle 50-100+ inbound calls per day, along with a busy email queue.