HVAC Customer Service Representative CT Air

Century Mechanical Holdings • Milford, CT

10d • $25 - $28 • Onsite

About The Position

We are seeking an experienced HVAC Customer Service Representative to join our team in Milford, CT. This role handles inbound customer calls, schedules and dispatches technicians, and helps ensure a seamless customer experience while supporting daily operations and revenue goals.

Requirements

• 1–3 years of customer service, call center, or dispatch experience
• HVAC, plumbing, or other home services experience required
• Comfortable handling a high volume of inbound calls in a fast-paced environment
• Strong communication, organization, and multitasking skills
• Ability to handle customer concerns professionally and resolve issues efficiently
• Comfortable promoting maintenance agreements and additional services when appropriate
• Reliable, professional, and customer-focused

Nice To Haves

• Experience scheduling and dispatching field technicians preferred
• ServiceTitan experience is a strong plus

Responsibilities

• Answer inbound calls and assist customers with HVAC service, maintenance, and installation needs
• Schedule and dispatch technicians efficiently to maximize daily capacity
• Communicate appointment details, timing, and expectations clearly to customers
• Maintain accurate customer and service records in CRM/service software
• Identify opportunities to promote maintenance plans and additional services
• Coordinate with technicians and management to resolve issues quickly
• Handle customer concerns professionally and escalate when necessary

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Performance-based incentives
• Growth and development opportunities within a rapidly expanding organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed