HVAC Customer Care Representative

Busby's Heating and Air Conditioning • Augusta, GA

2d • Onsite

About The Position

Responsive recruiter WHO WE ARE Busby’s is a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. WHY CHOOSE BUSBY’S $16 – $18/hour (based on experience) Total Comp: $31K–$40K+ with spiffs, bonuses, and incentives Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships) Optional vision, dental and supplemental insurance Employee relief fund Life Insurance Retirement 401K Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years) 8 paid holidays per year Sick Pay: 40 hours annually—get paid to take care of yourself or a loved one Bereavement Leave: Worry-free time off when you need it most Opportunities for advancement Dave Ramsey’s SmartDollar financial wellness program Continuing education Incentive contests Active in community Dream team (office) dedicated to your success Complimentary Sam’s Club membership Free Comfort Club maintenance membership 50% off gym membership reimbursement (up to $25/mo) Employee events, appreciation days, and more JOB DUTIES You’ll answer inbound calls and place outbound calls to convert existing & prospective customers into confirmed service, maintenance, and sales appointments. Our call center is open Monday-Saturday. Our agents work a combination of a Monday through Friday, 8AM-5PM or 10AM-7PM schedule that includes rotation of Saturday (8AM-5PM) and evening (5PM-7PM) coverage. VIDEO – LEARN MORE Learn what it’s like to work at Busby’s – www.busbys.com/careeers Compensation: $16.00 - $18.00 per hour There are many exciting options for a career in HVAC waiting to be explored. At Busby’s we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. We are known for our caring work culture, next level customer service, excellent benefits and commitment to training & education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. You’ll build life-long friendships at Busby’s. WHAT WE OFFER Family-oriented, safe and modern work environment Our top performers are among the highest paid in Augusta Company-wide bonus plan based on achieving annual revenue goals Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships) Optional supplemental insurance programs Retirement 401K Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years) 8 paid holidays per year Sick Pay: 40 hours annually—get paid to take care of yourself or a loved one Bereavement Leave: Worry-free time off when you need it most Opportunities for advancement Dave Ramsey’s SmartDollar financial wellness program Optional vision, dental and supplemental insurance Employee relief fund Life Insurance Incentive contests Active in community Dream team (office) dedicated to your success Complimentary Sam’s Club membership ½ Off your monthly gym membership up to $25 Free Comfort Club maintenance membership Christmas Club savings Account Complimentary Sam’s Club membership Industry-leading, company-paid training Industry certifications Free Comfort Club (maintenance) membership Tremendous opportunities for advancement Employee events, appreciation days, and more We’ve been at this since 1945. Check out the thousands of Google 5-star reviews and see our commitment to excellence for yourself (https://bit.ly/BusbysGoogleReviews). If you want to be part of something bigger than just a job – explore our job opportunities below to find exactly what you’re looking for.

Responsibilities

• Answer inbound calls and place outbound calls to convert existing & prospective customers into confirmed service, maintenance, and sales appointments.

Benefits

• Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
• Optional vision, dental and supplemental insurance
• Employee relief fund
• Life Insurance
• Retirement 401K
• Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years)
• 8 paid holidays per year
• Sick Pay: 40 hours annually
• Bereavement Leave
• Opportunities for advancement
• Dave Ramsey’s SmartDollar financial wellness program
• Continuing education
• Incentive contests
• Active in community
• Dream team (office) dedicated to your success
• Complimentary Sam’s Club membership
• Free Comfort Club maintenance membership
• 50% off gym membership reimbursement (up to $25/mo)
• Employee events, appreciation days, and more
• Family-oriented, safe and modern work environment
• Company-wide bonus plan based on achieving annual revenue goals
• Optional supplemental insurance programs
• Christmas Club savings Account
• Industry-leading, company-paid training
• Industry certifications
• Tremendous opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed