HVAC Counter Sales Associate

HTS • Lubbock, TX

4d

About The Position

This role involves engaging customers proactively at the counter, over the phone, and via email to understand their needs and recommend solutions. The associate will serve as a product expert, continuously learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions. The position also focuses on driving sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs. Responsibilities include utilizing various tools and resources to locate parts and provide accurate information, processing transactions efficiently, and collaborating with Outside Sales Associates. Additionally, the role involves managing special orders, maintaining a professional counter environment, and assisting with inventory management. Adherence to safety regulations, including the proper use of PPE, is also required.

Requirements

• 0–3 years of experience in customer service or sales
• Prior experience in HVAC or related industry
• Bilingual preferred
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed