HVAC Counter Sales Associate
HTS Engineering Ltd.•Lubbock, TX
•$20 - $30•Onsite
About The Position
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Requirements
- 0–3 years of experience in customer service or sales
- Prior experience in HVAC or related industry
- Bilingual preferred
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
- Strong communication skills for consultative selling and customer engagement.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Digital literacy and ability to learn new systems quickly.
- Organizational skills and ability to manage multiple priorities.
- Passion for delivering exceptional customer experiences.
- Ability to lift up to 50 lbs and stand for extended periods.
Responsibilities
- Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
- Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
- Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
- Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
- Process transactions efficiently while ensuring accuracy and a positive customer experience.
- Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
- Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
- Maintain a professional, organized counter environment that reflects our commitment to quality and service.
- Assist with inventory management, cycle counts, and stock organization.
- Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
