HVAC Controls Systems Team Leader
About The Position
Johnson Controls delivers HVAC service and controls support that helps customers maintain reliable operations, safety, and performance. In this role, you will lead a field technician team supporting service and installation work while balancing customer satisfaction, profitability, and compliance. You will oversee the day-to-day activity of the field technician team, plan monthly technician routes, and help ensure the business runs safely, efficiently, and profitably. This position combines team leadership, operational execution, customer satisfaction, and close coordination with sales and branch leadership.
Requirements
- A minimum of five (5) years of progressive operational experience in HVAC services.
- Three (3) years of experience in a management role with responsibility for the productivity and development of others.
- Ability to lead field operations, balance customer satisfaction with financial goals, and make sound decisions in a service environment.
- Experience working with cross-functional partners such as sales, branch leadership, and matrix managers.
- Strong communication, coaching, and organizational skills.
Nice To Haves
- Bachelor’s degree in Engineering or Business, or equivalent working experience.
- Johnson Controls Metasys experience.
- Eight (8) years’ experience in an operational HVAC role with leadership responsibilities.
- Six Sigma Green Belt.
Responsibilities
- Oversee the day-to-day activities of the field technician team and plan monthly technician routes.
- Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
- Supervise assigned teams and ensure developmental plans are in place.
- Lead the execution of assigned business activities and ensure consistency of delivery systems.
- Coordinate team work with sales to support sales opportunities, including linkage to installation opportunities.
- Raise potential market opportunities to the appropriate branch or region resource for strategic direction.
- Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
- Recommend and support staffing requirements for the assigned business.
- Implement and monitor HVAC operations standards and audit the effectiveness of operations to improve performance.
- Ensure contractual obligations are completed and customer satisfaction is achieved.
- Drive service and installation operational review meetings and review bids and estimates for accuracy.
- Apply branch workforce and management resources effectively.
- Analyze operational processes and provide recommendations for improvement.
- Support performance reviews, acquisitions, recruiting, hiring, retention, and other managerial responsibilities aligned with business strategy.
- Provide clear performance expectations, one-on-one coaching, operational reviews, financial reviews, and development plans for direct reports in partnership with the appropriate matrix functional manager.
- Work with team leaders to ensure the workforce and skill levels needed for successful and profitable execution.
Benefits
- competitive bonus plan
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
