HVAC Commercial Service Technician III

HTS•Houston, TX

21h•Onsite

About The Position

Performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Requirements

Commercial (5+ tons) HVAC equipment and accessories knowledge
Ability to analyze, diagnose, and resolve customer problems
Ability to diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment
Ability to inspect equipment and perform diagnostics
Ability to complete routine maintenance and equipment cleaning
Proficiency in using hand-held devices for recording information
Ability to complete forms and paperwork accurately and timely
Strong communication skills with dispatch
Commitment to excellent customer service
Ability to represent the company professionally, honestly, and ethically
Knowledge of standard procedures and processes for vehicle stocking and parts return
Ability to assist with site supervision, planning, and estimating
Ability to assist with quality audits
Technical skills in HVAC service/maintenance/installation
Ability to train other technicians

Responsibilities

Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer.
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
Assists the Field Supervisor or management with site supervision, planning, and estimating
Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction
Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned
Performs similar/other duties as needed or assigned