HVAC Commercial Service Technician III

HTS Engineering Ltd.•Houston, TX

1d•$35 - $55•Onsite

About The Position

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. Performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager

Requirements

Commercial (5+ tons) HVAC equipment and accessories diagnostic and service work
Ability to communicate with commercial customers to answer questions, resolve problems, and ensure satisfaction
Ability to promote products and services
Ability to train other technicians
Ability to perform service work on difficult situations
Ability to assist Field Supervisor or General Manager with work audits, site supervision, and work planning
Ability to work under the direction of the Field Supervisor or General Manager
Ability to diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
Ability to inspect equipment and perform diagnostics to identify potential problems
Ability to complete routine maintenance and equipment cleaning
Ability to deliver and remove parts and equipment
Proficiency with hand-held devices for recording customer call information
Ability to complete forms and paperwork neatly, timely, completely, and accurately
Ability to communicate with dispatch for status reports and availability
Ability to deliver excellent customer service and maintain high customer satisfaction
Ability to ensure company property, vehicles, and tools are used, maintained, and accounted for
Ability to represent the company professionally, honestly, and ethically
Ability to follow standard procedures and processes
Ability to ensure company vehicle is properly stocked, return defective warranty parts, and order/replenish vehicle stock
Ability to complete material requisition forms and related administrative activities
Ability to assist with site supervision, planning, and estimating
Ability to assist with completing quality audits on selected service calls
Ability to train other service/maintenance/install technicians in technical skills and company procedures

Responsibilities

Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer.
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
May be responsible for completing material requisition forms and related administrative activities.
Assists the Field Supervisor or management with site supervision, planning, and estimating
Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction
Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned
Performs similar/other duties as needed or assigned