HVAC Chiller Technical Team Lead (union)

Johnson Controls•Lubbock, TX

2d•Onsite

About The Position

Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment, Building Control Systems, Security Systems or Fire Alarm Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assisting with technical development for others. Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.

Requirements

Experience where strong leadership activities have been demonstrated.
Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
Effective interpersonal skills to represent the company to customers and other outside contacts.
Able to explain technical information to technical and non-technical people.
Requires high school diploma or GED equivalent.
Requires at least 2 years of tech school or higher education.
This is a Bargaining Unit Position.
Subject to all pre-hiring screening of JCI.

Nice To Haves

With successful performance, JCI may recommend you to the Union Local apprenticeship program, as well as continued employment at JCI.
Acceptance by Union Local must occur within 365 days of employment or will result in termination of this position.
This is not a guaranty of employment or entering the Union.
The Union has its own entry, qualification & screening programs.

Responsibilities

Perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment, Building Control Systems, Security Systems or Fire Alarm Systems.
Assist branch leadership with coaching and mentoring of branch technicians.
Provide Level 1 technical support and assist with technical development for others.
Ensure work is performed in compliance with state, local and Federal legal requirements.
Operate on the job with the highest of ethics.
Properly complete all required project and service documentation.
Adhere to all Johnson Controls and customer safety standards.
Provide safety leadership and instruction to all Technicians.
Provide safety awareness and instruction to subcontractors on Johnson Controls’ work sites.
Act as an escalation point on technical issues and provide on-the-job training for other technicians.
Provide solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
Act as an escalation point from the branch to the technical resource team in Milwaukee for critical issues.
Assist management with assuring proper field operational disciplines of other Technicians are followed.
Regularly provide input on development and training needs of the branch.
Assist in developing quotes and estimates for identified L&M work and submit to the Customer, Service Manager or Customer Service Agent, as appropriate.
Assist with the identification of material needs required for service delivery.
Assist the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
Communicate with customers upon arrival and before leaving the work site.
Ensure high levels of customer satisfaction.
Meet regularly with customer to become familiar with operating problems.
Keep customer informed on the nature of service provided outstanding issues and recommend system enhancements, upgrades, and repairs.
Manage assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
Provide consultant level services for customers related to building system repairs and enhancements.
Ensure ultimate customer satisfaction levels with assigned customers.
Conduct self-study (reading, research and practice) to improve and maintain technical proficiency.
Complete all training and certifications required by the company.