HVAC/BAS Monitoring and Support Technician

Johnson Controls•Glendale, AZ

12d•Hybrid

About The Position

Johnson Controls is hiring an HVAC/BAS Monitoring and Support Technician for its shift-based, 24/7/365 remote monitoring department. Based out of the Glendale, Wisconsin headquarters, the role is primarily an in-office, computer-based position, with remote work eligibility on certain shifts after a probationary period. The technician remotely monitors, troubleshoots, commissions, and manipulates HVAC and building automation systems at customer sites across the United States and Canada, supporting service contracts, equipment uptime, customer satisfaction, and service-level agreements. The technician uses remote technology and Johnson Controls systems to diagnose mechanical equipment and building automation alarms, validate system points, interrogate equipment, adjust coding, and update schedules. The role requires thorough documentation, appropriate escalation of issues, clear shift handoffs, and effective communication with customers, dispatch teams, and internal colleagues. This position is part of a growing team with advancement opportunities.

Requirements

Two-year technical degree in Building Automation Systems, Controls, or a related discipline, or an equivalent combination of education and experience.
At least three years of experience with remote diagnostics of HVAC and mechanical systems.
Basic to intermediate HVAC knowledge and abilities.
Advanced troubleshooting skills and basic programming skills.
Proficient oral and written communication skills.
Customer service orientation and the ability to work effectively with a wide variety of customers and personalities.
Ability to fulfill security and background check requirements for customer contracts.
Ability to communicate and collaborate with the Manager of Remote Operations, Operations team members, Technology Team, and counterparts at other Customer Monitoring Centers.
Strong customer focus and interpersonal skills.
Ability to multitask effectively.
Working knowledge of the Microsoft Office software suite.
Strong organizational and analytical skills.
Ability to deliver results in a fast-paced, team-oriented environment.
Creative, solution-oriented mindset.

Nice To Haves

Installer field experience or facilities management experience.
Johnson Controls product knowledge, including Metasys and Verasys.
Ability or willingness to obtain DOD clearance in the United States if required.

Responsibilities

Troubleshoot mechanical and building automation alarms from a remote monitoring center.
Escalate alarm events and other issues according to department protocols.
Remotely monitor, troubleshoot, commission, and manipulate HVAC and building automation systems.
Troubleshoot mechanical systems such as chillers, air handling units, and boilers using remote technology.
Use Johnson Controls Metasys, Verasys, and proprietary building automation systems to troubleshoot systems.
Perform system point validations and complex remote system interrogations to verify equipment operation.
Make coding adjustments as needed.
Create, review, and revise schedules for security, lighting, or mechanical equipment according to account specifications.
Interpret sequences of operation and perform system changes in accordance with customer requests.
Document events thoroughly using appropriate software and system tools, and maintain customer site logs.
Open and close service tickets as required for customer billing.
Ensure documentation is complete and understandable and communicate open issues during shift transfers.
Create reports and recommend improvements to customer site operations.
Provide professional customer service and collaborate with customers, dispatch teams, and internal colleagues.
Perform other duties as assigned.

Benefits

Competitive pay.
Paid vacation, holidays, and sick time; 15 days of vacation in the first year.
Comprehensive benefits package including 401(k), medical, dental, and vision care, available from day one.
Flexible spending accounts.
Paid life insurance.
Matching 401(k).
Ongoing training and tuition reimbursement.
Extensive product, on-the-job, and cross-training opportunities.
Company vehicle, tools, and equipment provided to complete jobs.
Employee discount programs.