HVAC/BAS Monitoring and Support Technician

Johnson Controls•Glendale, AZ

14d•$27 - $29•Hybrid

About The Position

Under general direction, this technician troubleshoots mechanical and building automation alarms from a remote monitoring center, follows protocols to escalate alarm events to the appropriate dispatch or emergency resource, and supports high customer satisfaction. The role remotely monitors, troubleshoots, and manipulates HVAC and BAS systems at customer sites across the United States and Canada, supporting branch-level service contracts, service level agreements, equipment uptime, and consistent round-the-clock service. This shift-based position is part of a 24/7/365 department and is based at Johnson Controls’ Glendale, Wisconsin headquarters. It is performed in-office three days per week, with certain weekday and rotating weekend shifts eligible for remote work after the probationary period. Two weekdays rotate off each week to maintain a standard 40-hour workweek. Occasional overtime may be available or required. The work is primarily sedentary and computer-based in an office or remote-monitoring setting. The technician uses remote technology and Johnson Controls systems to diagnose and commission mechanical equipment, validate system points, conduct system interrogations, make coding and system adjustments, and interpret sequences of operation. The role also includes maintaining records and customer logs, handling service tickets, reporting and recommending operational improvements, and communicating open issues during shift transfers. Success requires strong customer service, communication, patience, and problem-solving while working with customers, dispatch, and internal teams. Johnson Controls offers competitive pay and a benefits package, along with training, advancement opportunities, and resources to support career development. The hourly hiring range is $26.58–$29.00; the rate is determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data.

Requirements

Two-year technical degree in Building Automation Systems, Controls, or a related discipline, or an equivalent combination of education and experience.
Three or more years of experience with remote diagnostics of HVAC and mechanical systems.
Basic to intermediate HVAC knowledge-based abilities.
Advanced troubleshooting skills and basic programming skills.
Proficient oral and written communication skills.
Customer service orientation and the ability to serve a wide variety of customers and personalities professionally and effectively.
Strong customer focus and interpersonal skills.
Ability to multitask effectively.
Strong grasp of the Microsoft Office software suite.
Excellent organizational and analytical skills.
Ability to deliver results in a fast-paced, team-oriented environment.
Creative and solution-oriented mindset.
Ability to fulfill security and background-check obligations required by customer contracts.
May be required to obtain DOD clearance in the United States.

Nice To Haves

Installer field experience or facilities management experience.
Knowledge of Johnson Controls products, particularly Metasys and Verasys.

Responsibilities

Troubleshoot mechanical and building automation alarms remotely and escalate alarm events according to department protocols.
Remotely monitor, troubleshoot, commission, and manipulate HVAC, BAS, and mechanical systems at customer sites.
Use remote technology to troubleshoot systems such as chillers, air handling units, and boilers.
Use Johnson Controls Metasys, Verasys, and proprietary BAS systems to troubleshoot systems.
Perform system point validations and complex remote system interrogations to ensure equipment is functioning properly.
Make coding adjustments and other system changes as needed, including changes requested by customers.
Create, review, and revise schedules for security, lighting, or mechanical equipment according to account specifications; interpret sequences of operation.
Document events using appropriate software and system tools, and maintain customer site logs.
Open and close service tickets as needed for customer billing, ensuring documentation is complete and understandable.
Communicate open issues properly during shift transfers.
Create reports and provide recommendations to improve customer-site operations.
Communicate and collaborate with the Manager of Remote Operations, operations team members, the Technology Team, and counterparts at other Customer Monitoring Centers.
Perform other duties as assigned.

Benefits

Competitive pay.
Paid vacation, holidays, and sick time; 10 vacation days in the first year.
Comprehensive benefits package, including 401(k), medical, dental, and vision care, available on day one.
Flexible spending accounts.
Paid life insurance.
Matching 401(k).
Ongoing training and extensive product, on-the-job, and cross-training opportunities.
Tuition reimbursement.
Employee discount programs through The Loop by Perk Spot.
Company vehicle, tools, and equipment provided to complete jobs.
Collaborative team environment.
Safety commitment through the Zero Harm policy.
Advancement opportunities.