HVAC Apprentice

Trane Italia•Louisville, KY

6d•$20 - $27•Onsite

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Field-based: Work is conducted on-site at customer locations. The Remote Support Specialist (RSS) apprentice is an entry-level role within the Intelligent Services team, supporting regional service delivery by providing remote HVAC and BAS support. This position plays a key role in enhancing building performance, delivering connected services, and supporting Account Engineers, Account Managers, and Local Technicians through high‑quality technical assistance and customer communication.

Requirements

Entry-level role
Basic understanding of IT and networking concepts

Nice To Haves

Working understanding of HVAC systems and BAS controls
Proficiency with Microsoft Outlook, Excel, and other Microsoft Office tools

Responsibilities

Maintain a working understanding of HVAC systems and BAS controls, staying up to date on Trane Controls software/hardware updates.
Review service advisories and respond in alignment with regional service delivery expectations.
Accept, review, and action remote‑support service requests for regional customer sites.
Perform BAS remote inspections and prepare clear, comprehensive summary reports tailored to customer needs.
Complete connected‑services setup activities, including data mapping, tuning, point validation, and analytics configuration.
Participate in technical reviews with Optimization Engineers (OE) and Account Engineers (AE).
Contribute to strategic account reviews with the Intelligent Services team.
Maintain basic understanding of IT and networking concepts used to troubleshoot connectivity or system performance issues.
Identify energy conservation measures (ECMs), operational improvements, and optimization opportunities; document these as leads, recommendations, or quotes per established processes.
Act as a trusted advisor to customers by providing technical insights and consultative recommendations.
Use Salesforce daily for task management, documentation, and case handling.
Stay informed about Trane digital offerings and apply them to customer needs.
Complete all required documentation, including time entry, progress notes, and inspection summaries.
Use Trane Connect to manage workflows, organize issues, and support communication.
Provide timely communication and updates throughout the day on service requests, inspections, and customer interactions.
Demonstrate proficiency with Microsoft Outlook, Excel, and other Microsoft Office tools.
Serve as a primary customer-facing representative with professionalism and strong communication skills.
Maintain flexibility for overtime or weekend support as business needs require.

Benefits

Health insurance
Holistic wellness programs with generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Additional options to support volunteer and parental leave
Educational and training opportunities through company programs
Tuition assistance
Student debt support