Hunt County Living Room Program Manager

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Dallas, TX

13d•Hybrid

About The Position

North Texas Behavioral Health Authority (NTBHA) is seeking a passionate individual to join their team as the Hunt County Living Room Program Manager. This role is crucial in overseeing Care Coordinators and Drop Off Coordinators to ensure timely, comprehensive, trauma-informed, and person-centered intervention for individuals in crisis. The Program Manager will serve their assigned county, providing continuity of care and crisis response solutions through collaboration with internal departments, community stakeholders, law enforcement, and hospitals. The position involves providing complex services such as screenings, assessments, crisis follow-up, and transitional services to connect individuals with mental illness and/or co-occurring disorders to other services, preventing re-emerging crises and eliminating barriers to treatment. The role also includes training and case management for staff and individuals at risk for recidivism, hospitalization, or homelessness. Travel is required within the NTBHA catchment area, and flexibility in scheduling, including non-traditional hours and potential weekend availability, is necessary.

Requirements

Bachelor's degree in psychology, social work, or a related behavioral health field.
One or more years of direct care experience working with individuals with serious mental illness and/or substance use disorders.
Experience participating as part of a treatment team that develops and monitors treatment plans for individuals with chronic and serious mental illness.
Current knowledge of community resources, providers, and social supports for homeless and indigent populations within the NTBHA service area.
Must possess and maintain a valid driver's license.
Must maintain a clear background record as required for healthcare organizations under state and federal contracts.
Must be able to work on and have knowledge of a PC (personal computer).
Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.

Nice To Haves

Master's degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.
Knowledge of rules, regulations and other guidelines of HHSC.
Knowledge of DSM 5 Criteria.
Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population.

Responsibilities

Oversees Care Coordinators and Drop Off Coordinators timely intervention in the least restrictive level of care.
Provides comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts to help people in crisis gain recovery and stability in the community.
Serves assigned county and provides continuity of care and crisis response solutions through intersystem and interdepartmental functions and processes.
Collaborates with the NTBHA Utilization Management Department and community stakeholders.
Provides complex services including screenings and assessments, crisis follow up and transitional services.
Effectively connects individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment.
Actively facilitates staffing's to determine best treatment options.
Collaborates and works effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Provides skills training and case management to Care Coordinators, Drop Off Coordinators and individuals at risk for recidivism, hospitalization and/or homelessness.
Actively participates in staffing's to determine best treatment options.
Collaborates and works effectively with internal departments, law enforcement, state, and local hospitals, and community agencies and organizations.
Provides skills training and case management targeting identified individual risks and needs related to reducing recidivism, hospitalization and/or homelessness.
Reports to the Director of Hunt Living Room for the performance of daily, weekly and monthly tasks supporting referrals, documentation, and reporting.
Maintains data and completes any reports by deadlines given.
Assists and supports the Director as requested or directed with supervision and outreach.
Supervises the day to day functions of the ELR Program and staff.
Reviews monthly staff self-evaluations and gives personalized feedback.
Monitors staff schedules.
Assists in collecting data for the Director.
Trains and supervises assigned staff members in day-to-day operations for all programs represented in at their Living Room location.
Works autonomously to make decisions consistent with applicable rules, regulations, policies and procedures.
Creates, analyzes, prepares, and maintains records, files, documents, reports, and correspondence.
Recognizes problems and identifies and facilitates solutions.
Communicates effectively and uses effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
Constructively and efficiently works with other professionals and staff, community representatives, persons with disabilities, and family members.
Fosters strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Provides trauma-informed, resilience-oriented care with cultural humility.
Monitors schedules on daily basis for Hunt Living Room to make sure staff are providing adequate coverage for programs and assigning new tasks as needed to make sure staff are working consistently.
Checks in with staff several times a day to provide assistance, assign tasks as needed, or train if needed.
Performs monthly chart reviews and provides feedback for growth and development of staff and compliance of charting.
Maintains program within budgetary guidelines and ensures the program has adequate supplies for work and for the drop off.
Oversees the review and approval of ELR staff timecards in a timely manner by HR deadlines given.
Fosters teamwork and provides leadership.
Creates, analyzes, prepares, and maintains records, files, documents, reports and correspondence.
Generates and manages case referrals and manages clinician caseloads to make sure they are meeting their required weekly contacts and helps address any barriers that are preventing that.
Meets at least once a month with each care coordinator to do individual supervision and at least once a month as a group supervision to target clinician competency needs and remove individual barriers to effective implementation of job duties.