Hungarian Customer Support - remote in Poland

Job Squad • Szeged, Poland

12d • Hybrid

About The Position

This role involves providing customer support to Hungarian speakers within Poland. The daily tasks include handling customer calls, emails, and chats, offering technical support, and adhering to company rules and procedures. The agent will interact with customers in a friendly and professional manner, participate in training sessions, collaborate with higher-level support teams, report known issues, and resolve issues with difficult customers. The company is seeking a new employee to assist with answering incoming calls.

Requirements

• Speak and write Hungarian at a native level.
• Fluent in English (B2).
• Basic understanding and level of computer handling skills.
• Excellent problem solving skills with the capability of research and identification of the right information.
• Strong communication and negotiation skills.
• Service-oriented, professional, and thorough.

Nice To Haves

• Experience in customer care is a plus but not a must.

Responsibilities

• Handling customer calls, emails, and chats, as well as providing technical support.
• Adhering to rules and procedures.
• Interacting with customers in a friendly and professional way.
• Participating in training sessions and completing training.
• Collaborating with higher-level support teams and reporting known issues.
• Resolving issues with difficult customers.

Benefits

• Fully paid relocation package (flight reimbursement, transport from airport, 2 weeks at hotel with breakfast)
• Performance bonuses
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• 5-week fully paid training (4-week training is Onboarding in Lublin, paid by the employer in terms of transport and accommodation)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed