Human Services Supervisor-CASA

Snohomish County•Everett, WA

1d•Onsite

About The Position

Join our Snohomish County Human Services Office of the Court Appointed Special Advocate (CASA) Division. The Snohomish County Office of the Court Appointed Special Advocate (CASA) champions the best interests of children in the juvenile dependency court system, ensuring they are heard, supported, and empowered. We recruit, train, and support community volunteers who speak up for children who have experienced abuse, neglect, or abandonment — because every child deserves to have their voice amplified, a forever home, and a bright future. In this role, you would supervise Program Coordinators, who coach, guide, and support volunteer advocates. Your work reaches children through them: you provide one-on-one support and guidance to each coordinator, and you keep watch over case compliance and quality across the program. When something cannot be resolved at the coordinator level, or carries risk to a child, a case, or the county, you and your coordinator work it through together — sometimes joining them in the conversation with the volunteer, sometimes carrying that conversation yourself — and you bring it to your Division Manager right away. That takes strong systems and steady attention — case planning and monitoring, volunteer and child contact requirements, continuing education and eligibility tracking, and reliable data. It also takes knowing the rules that govern our work: Washington State RCWs, the Superior Court Guardian ad Litem Rules (GALR), our MOU with DCYF, CASA Division policy, and National CASA/GAL Association standards. Our supervisors share the full scope of this classification, and the Division Manager sets assignments based on what the program needs — so over time your work may also include public records, grant writing and monitoring, administrative functions, training, outreach and volunteer recruitment, or special projects. Your first assignment is a starting point, and there is room to broaden your experience as the program grows.

Requirements

A Bachelor's degree in business, public administration, social sciences, or other field directly related to human services; PLUS, four (4) years of progressively responsible experience in the administration of human services programs, including two (2) years of supervisory or leadership experience OR any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities.
Must pass job-related tests.
A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment.
Knowledge of governmental and private sector human services programs and systems.
Knowledge of principles, practices, and techniques in area of assignment.
Knowledge of principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs.
Knowledge of the literature, trends and developments in the area of specialty.
Knowledge of supervisory and personnel management procedures and practices.
Knowledge of use of applicable technology.
Ability to plan, organize, and coordinate work through professional employees and support staff.
Ability to establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with the general public.
Ability to develop work plans, schedules.
Ability to analyze and evaluate operations and take effective action to correct deficiencies and resolve problems.
Ability to express self clearly and professionally both orally and in writing.
Ability to prepare a variety of correspondence, reports, and other written material and documents.
Ability to develop, interpret, and apply policies related to the program(s) supervised.
Ability to advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
Ability to utilize computer technology for management of program data.

Nice To Haves

You bring real experience with vulnerable populations and the systems that serve them.
You are a solutions-oriented problem solver who brings ideas forward rather than only concerns.
You are tech-savvy and notice when a process could be smarter than it is — and you are comfortable making the case to your Division Manager first, then following through and seeing it done.
Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.

Responsibilities

Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
Participates with other members of the Human Services Department management team in identifying and achieving department goals.
Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback.
Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.
May perform the duties of all direct report employees.
Perform related duties as required.