Human Services Specialist II - Family Services Intake Specialist (Subsidy Intake Worker)

City of Alexandria•Alexandria, VA

12d•Hybrid

About The Position

A Human Services Specialist II in the Child Care Subsidy Case Management Unit provides social work services to low-income families from diverse backgrounds who qualify for childcare assistance. This role engages in active case management with families toward reaching self-sufficiency goals, offers supportive counseling and crisis support, provides parent education and support for selecting appropriate child care placements, analyzes and mediates child care concerns, and provides information about early childhood education opportunities in Virginia.

Requirements

Knowledge of the principles and practices of social work which includes knowledge of individual, family and group therapy techniques, as well as crisis intervention.
Some knowledge of community resources or the ability to readily acquire such knowledge.
Ability to communicate effectively, both verbally and in writing.
Ability to work collaboratively with others.
Ability to create service plans.
Ability to understand and interpret laws, policies and regulations.
Bachelor's Degree in psychology, social services, public health, guidance, or a related field.
Three years of experience in the provision of mental health and/or substance abuse treatment services, including some experience at the level of Caseworker.
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Possess a valid driver's license issued by the State of their residence.

Nice To Haves

Experience in childcare subsidy services.
Case management experience.
Education, training or experience in early childhood development.
Bilingual in English and a language significantly represented in the population served.

Responsibilities

Conducts program intake interviews, eligibility determination and needs assessments to identify family priorities, resources and goals.
Develop individual service plans addressing issues such as employment, job skill readiness, housing, and family or individual dynamics which may impact economic and employment stability.
Maintains appropriate documentation according to federal, state and departmental requirements.
Authorizes services and maintains documentation in the current state case management system.
Monitors client's progress toward self-sufficiency and work with clients to develop strategies to meet their goals.
Provides resources for information and training on topics related to quality childcare and family self-sufficiency, school readiness, family engagement, child development, financial literacy, navigating services for children with special needs.
Builds and maintain partnerships with childcare providers.
Participates in complaint resolution process.
Conducts site visits to programs to assess goodness of fit and makes appropriate recommendations for children and families who are experiencing difficulties within child care setting.
Participates in multidisciplinary case consultation team meetings.
Refers parent to developmental screening using the ASQ-3 and ASQ-SE (children birth – 5 years).
Provides walk-in support for childcare and provider services.
Provides crisis intervention and supportive counseling.
Identifies and assesses service delivery gaps and recommends solutions.
Performs other duties as assigned.