Human Services Representative

Regional Municipality of Peel•Mississauga, ON

3h•CA$61,104 - CA$71,810•Onsite

About The Position

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together. Who we are: Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

Requirements

Post secondary education with a degree/diploma in a Human Services or a related field.May be equivalent to a high school diploma plus 1-3 years experience in Human Services
Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Social Housing Reform, and Residential Tenancy Acts
Knowledge of all Human Services program areas including Early Learning and Childcare, Financial and Employment, Social Housing and Homelessness
A clear Vulnerable Sector Check.
Successful candidates will be required to provide a Vulnerable Sector Police Reference Check prior to hire. The cost for this reference is the candidates responsibility
Excellent computer skills including (Word, Excel, Centralized Booking System, Lotus, Social Assistance Technology, Ontario Child Care Management System, MS Office Programs)
Strong assessment, administrative and organization skills
Good communications/interpersonal skills required
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice To Haves

Preference will be given to qualified applicants who are currently in the bargaining unit.

Responsibilities

Assume role of the first line contact with Region of Peel clients and visitors for all matters pertaining to client service
Making referrals and connecting clients and the general public to community agencies and resources
Provide information, forms and/or documents pertaining to Regional programs and services
Assist clients with tenant leases and determine potential eligibility for subsidy for social housing
Assess client needs to determine resolution to financial, employment, housing and childcare issues
Review and process Peel Access To Housing Rent Geared to Income applications for eligibility
Update all applicant changes reported via Peel Access To Housing Annual Updates; building selection forms; relevant applicant changes; etc.
Provide information such as case activity, payment information, appointments, waitlist status, housing options, emergency services, childcare services
Provide support to visitors/clients who access computers and assist with resources within the reception and employment area i.e. faxes, photocopying, printing, etc.
Maintain database of clientele utilizing resources in the Employment Resource Centre for funding purposes
Access and update various technologies such as Centralized Booking System, Social Assistance Technology, CMS Database (lotus based system), Ontario Child Care Management System, and Microsoft Outlook
Respond to Tier 2 calls from the Customer Contact Centre
Diffuse difficult situations and deal effectively with clients who may be confused, angry or upset