Human Services Quality Assurance (QA) Compliance Manager

Dungarvin • Florence, KY

2d • Hybrid

About The Position

The Quality Assurance (QA) Compliance Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities. This role involves leading, coaching, and mentoring QA staff, developing and delivering training to employees to ensure adherence to regulations, policies, and procedures, and assisting in the quality assessment, intervention, and enhancement of services and supports. The manager will assure the highest possible quality of services, be involved in the development and implementation of improvement plans, and ensure operational quality processes are maintained through audits and inspections. This includes identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership, as well as providing data review, reporting, and communication.

Requirements

• Bachelor’s Degree in a Human Services field preferred
• Two (2) years of experience in a related field
• Two (2) years of supervisory experience
• Must have prior experience working directly with individuals with disabilities
• Must have proven communication, and project management skills; must be independent, forward thinking, responsible, mature, and flexible.
• Experience using microsoft windows, microsoft office, proficiency in excel preferred

Nice To Haves

• Prior experience in project management is preferred.

Responsibilities

• Lead, coach, mentor the QA staff (1 coordinator)
• Develop, and deliver training and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures
• Assist in quality assessment, intervention and enhancement of services and supports.
• Assure that all services provided are of the highest possible quality
• Be involved in the development, review, and implementation of the plan of improvement, if issues are identified.
• Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.
• Provide data review, reporting and communication.

Benefits

• 401 K plan with up to 3% employer match after one year of service.
• Pet Insurance: Coverage options available.
• PTO that increases with tenure, PTO donation options.
• Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA
• National Brand Discounts, Employee Referral Program.
• Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Opportunities within Dungarvin’s 17 states of service
• Mileage Reimbursement: $0.40 cents per mile

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level