Human Services Quality Assurance (QA) Compliance Manager
About The Position
The Quality Assurance (QA) Compliance Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities. This role involves leading, coaching, and mentoring QA staff, developing and delivering training to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures, and assisting in quality assessment, intervention, and enhancement of services and supports. The manager will assure that all services provided are of the highest possible quality and be involved in the development, review, and implementation of the plan of improvement if issues are identified. This position ensures that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership, as well as providing data review, reporting, and communication.
Requirements
- Bachelor’s Degree in a Human Services field preferred
- Two (2) years of experience in a related field
- Two (2) years of supervisory experience
- Must have prior experience working directly with individuals with disabilities
- Prior experience in project management is preferred.
- Excellent decision-making, time management, research, and interpersonal skills.
- Proven communication, and project management skills
- Must be independent, forward thinking, responsible, mature, and flexible.
- Experience using Microsoft Windows, Microsoft Office, proficiency in Excel preferred
Responsibilities
- Lead, coach, mentor the QA staff (1 coordinator)
- Develop, and deliver training and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures
- Assist in quality assessment, intervention and enhancement of services and supports.
- Assure that all services provided are of the highest possible quality
- Be involved in the development, review, and implementation of the plan of improvement, if issues are identified.
- Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.
- Provide data review, reporting and communication.
Benefits
- 401 K plan with up to 3% employer match after one year of service.
- Pet Insurance : Coverage options available.
- PTO that increases with tenure, PTO donation options.
- Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA
- National Brand Discounts
- Employee Referral Program.
- Employee Assistance Program
- Access to Tapcheck (get 50% of your pay before payday)
- Job Mobility: Opportunities within Dungarvin’s 17 states of service
- Mileage Reimbursement: $0.40 cents per mile
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
