HUMAN SERVICES PROGRAM SPECIALIST - 60024345

State of Florida•Alachua, FL

About The Position

This is an advanced professional work assessing and developing Adult Protective Investigators to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with Program Administrator, API Supervisors and Regional management in promoting the development of knowledge, skills and applications to case activities. This advanced professional position will receive abuse intakes, maintain a caseload, while coaching, motivating and modeling best practices to provide real time casework guidance and assessment for both new and existing APIs. The position will be located in Circuit 10 (covering Polk, Hardee, and Highlands Counties) and will work directly under the Program Administrator.

Requirements

A bachelor's degree from an accredited college or university and two years of professional experience in one or more of the following areas: Florida Abuse Hotline, developmental services, law enforcement investigations, licensed health care, aging and adult services, licensed child day care, mental health.
Currently work as an Adult Protective Investigator with one year of experience.
Working knowledge of Chapter 415 and CFOP 140-2.
Working Knowledge of investigative techniques and practices.
Ability to actively listen, communicate effectively and establish and maintain effective working relationships with others
Demonstrates the ability to communicate clearly and accurately, both orally and in written form.
Working knowledge of Chapter 415 and CFOP 140-2.
Knowledge of investigative techniques and practices
Experience in emergency, tactical or customer/public complaint interactions utilizing communication technology, including basic computer and typing skills
Knowledge of interviewing and observation techniques
Knowledge of family dynamics and functioning
Skill in researching and utilization of internet sites to gather information
Ability to review Initial ASAs
Ability to review cases for closure
Ability to assess service needs and facilitate appropriate service delivery
Ability to write professional, accurate investigative reports
Ability to conduct fact-finding interviews
Ability to understand and apply relevant laws, rules, regulations, policies and procedures
Ability to collect and synthesize evidentiary materials
Ability to plan, organize and coordinate work assignments
Ability to actively listen, communicate effectively and establish and maintain effective working relationships with others
Ability to utilize computer systems and work in a paperless environment
A valid driver’s license and safe driving history.
Must own, or have access to, a licensed, operational, insured automobile that would be available for doing fieldwork daily. (Prior to employment proof of the required level of automobile insurance must be provided)
Must be able to work weekends and holidays and schedules on a rotating basis as necessary.

Nice To Haves

Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview.

Responsibilities

Conducts investigations regarding allegations of abuse, neglect, financial exploitation or self-neglect of vulnerable adults in accordance to Florida Statute Chapter 415 and CFOP 140-2
Coaches, motivates and models best practice to provide real time field casework guidance and assessment for both new and existing APIs.
Observe and evaluate investigators’ casework activities, assessment of service needs and referrals to services and provide feedback to the API and Adult Protective Supervisor.
Assess and coach APIs interviewing, assessment and documentation skills.
Review casework, assessment and findings, providing consultation and direction to ensure appropriateness, clarity and quality of the investigation.
Coordinate and provide in-service training to address areas where individual and/or unit performance improvement is required.
Identify operational problems in the implementation of policies, procedures, and training gaps, making recommendation for improvements. Works with management and participates on performance improvement teams based on results of quality assurance reviews.
Provide backup to Adult Protective Investigators, and Supervisors in field work, reviewing and closing cases and at times filling in for Adult Protective Supervisors when needed.
Perform other related duties, as assigned.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures