HUMAN SERVICES PROGRAM SPECIALIST - 64069772

State of Florida • Saint Augustine, FL

2d • $48,000 - $51,000 • Hybrid

About The Position

This is a highly responsible and sensitive position that provides case management to clients in the Ryan White Program. This position provides comprehensive medical and non-medical case management services to clients living with HIV/AIDS. This position serves as part of the interdisciplinary FDOH - SJC Early Intervention Services (EIS)/Ryan White Program Team.

Requirements

• Knowledge of basic case management concepts and processes
• Knowledge of interviewing techniques
• Knowledge of HIV/AIDS treatment and care
• Skilled in written and oral communication
• Skilled in active listening, empathy, and conflict resolution
• Ability to work independently but also work as part of a team when needed
• Ability to communicate proficiently and effectively with clients and professionals
• Ability to utilize MS Office programs and database management systems
• Ability to complete data/statistical analysis and scientific methods
• Ability to prioritize and organize work assignments
• Ability to operate technical equipment
• Ability to work in a fast-paced environment
• Valid Florida driver license
• Willingness to physically come in the office daily and/or perform field work
• AIDS Education and Training Center (AETC) sponsored case management training completed within six months of hire
• HIV 500/501 certification within 60 days of hire (Florida Statute 381.004)

Responsibilities

• Interviewing clients while completing initial and ongoing risk, need, and social assessments, all required forms, and the eligibility process.
• Evaluating clients’ medical, social, and psychological aspects, and developing an individualized Plan of Care (POC).
• Coordinating and collaborating on ongoing care, education, and support with the EIS Program Team to meet the individual POC.
• Coordinating services by connecting clients with community resources, healthcare providers, rehabilitation programs, or legal services, ensuring continuity of care and timely access to necessary support and services.
• Advocating for clients by helping them navigate complex systems, communicate with professionals, and make informed decisions about their care and/or other matters.
• Maintaining regular communication with clients and families, tracking progress, updating care plans, and adjusting strategies as needed to achieve desired outcomes.
• Keeping detailed records of client interactions, treatment plans, referrals, and outcomes, and may prepare reports for supervisor.
• Maintaining information in a confidential manner and disclosing information only after proper authorization has been obtained.
• Providing education, counseling, and/or making appropriate referrals and linkages to meet client needs.
• Maintaining individual case files for enrolled clients that includes documentation of all case work activities and service utilization in required systems.
• Closing or transferring files as appropriate for client activities.
• Providing ongoing review of and eligibility for health and/or social services.
• Assisting with the coordination of all HIV counseling and testing.
• Completing HIV testing and counseling in accordance with statutory requirements.
• Conducting home visits and participating in outreach events.
• Compiling, maintaining, and preparing data on clients involved in the program.
• Providing necessary reports and data for grant submission/application and/or administrative reporting.
• Provides data as needed to supervisor to assist in preparing grant updates/applications.
• Performs other duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed