Human Services Developer

State of Ohio • Columbus, OH

3d • Onsite

About The Position

This position focuses on responding to inquiries and complaints related to early care and education, child protection, and other child serving programs within the Ohio Department of Children and Youth (DCY). The role combines policy interpretation, research, communication, and compliance monitoring. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

Requirements

• Completion of undergraduate core program in social or behavioral science, health services public administration, public policy management or comparable field; 36 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field; 12 mos. trg. or 12 mos. exp. in research methodology, measurement & testing, analysis of variance & survey sampling; 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.
• OR completion of graduate course coursework in social or behavioral science, health services public administration, public policy management or comparable field; 24 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field; 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.
• OR 24 mos. exp. as Human Services Specialist 2, 69452, with experience commensurate with duties to be assigned per posting of job opportunity (e.g., if assignment is in area of policy development for aid to dependent children, education, training &/or experience must have been in area of aid to dependent children).
• OR equivalent of Minimum Class Qualifications For Employment noted above.
• Human Services

Nice To Haves

• Frequent communication with the public, elected officials, and county agencies.
• High volume of complex inquiries requiring careful research and detailed written responses.
• A need for strong policy understanding and the ability to interpret regulations accurately.
• Opportunities to identify operational issues and contribute to statewide policy improvement.
• Work that is both independent and collaborative, depending on the nature of the inquiry or project.
• Use of multiple data systems and tools to investigate cases and prepare reports.

Responsibilities

• Independently or collaboratively research and respond to complaints and inquiries from constituents, legislators, early care and education providers, CDJFS and PCSA staff, elected officials, and the Governor’s Office.
• Provide clear program information and guidance by phone and in writing.
• Interpret and explain laws, regulations, and procedures, including eligibility requirements, redeterminations, and appeals processes.
• Track, research, and respond to statewide inquiries about early care and education and child protection policies.
• Make referrals to appropriate non-profit social service organizations when needed.
• Identify policy or implementation issues such as misapplication of statutes, worker errors, or training gaps.
• Help develop or revise standards and operational procedures to improve program consistency and accuracy.
• Maintain and use a call tracking system to monitor inquiries, analyze trends, and ensure county-level compliance with state and federal requirements.
• Research case information using multiple systems, including Ohio Benefits, SACWIS, OCLQS, DCY databases, and other internal resources.
• Prepare activity reports, statistical summaries, narrative explanations, and documentation on inquiry trends and corrective actions.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level