Human Services Case Manager (Bilingual English/Vietnamese preferred)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! We are hiring a Case Manager (Bilingual English & Vietnamese preferred) to join our team. In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. If you have a passion to help vulnerable communities, this position is for you. Apply today!
Requirements
- A valid driver’s license and acceptable driving record are required for this position.
- A bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
Nice To Haves
- Bilingual English & Vietnamese preferred
- Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes
- Experience in a fast-paced environment delivering customer service to end users
- Experience interpreting and implementing policy and procedures
- Experience preparing and maintaining written narrative documentation of actions taken
- Experience interviewing to obtain information to evaluate the next steps in the intake process
Responsibilities
- Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
- Work closely and collaboratively with the Oregonian, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
- Work with Oregonians to create person-centered risk mitigation plans and provide risk mitigation as needed.
- Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone.
- Develop detailed, individualized, and person-centered case planning for Oregonians.
- Inform Oregonians of rights, responsibilities, service options, and methods of recourse.
- Utilize all applicable forms, computer systems, tools, and any other available resources.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
