Human Services Associate

Prince William County Government•Woodbridge, VA

2d•Hybrid

About The Position

The Customer Support and Services (CSS) Division of the Prince William County Department of Social Services seeks a Temporary Human Services Associate to support our Screening Team. The ideal candidate will be detail-oriented and possess strong critical thinking skills to make sound judgments using established criteria. They will pivot easily between working independently and contributing to the team. This role involves reviewing applications for public assistance and, using established criteria, determining where they should be routed. This will require researching applicants and registering them in databases for SNAP (Supplemental Nutrition Assistance Program), Medicaid, and TANF (Temporary Assistance for Needy Families) applications. You will upload documents into management software, schedule appointments, prepare correspondence, and send letters to clients explaining their rights and responsibilities.

Requirements

High School diploma or GED
1 year of related experience in customer service and administrative support
Possess a valid driver’s license and be eligible to drive for work

Nice To Haves

Strong computer skills, especially using Microsoft Outlook, Word, and Excel
Possess strong skills in fundamental math

Responsibilities

Review applications for public assistance.
Determine where applications should be routed using established criteria.
Research applicants and register them in databases for SNAP, Medicaid, and TANF applications.
Upload documents into management software.
Schedule appointments.
Prepare correspondence.
Send letters to clients explaining their rights and responsibilities.
Provide emergency human services work, including staffing emergency shelters in the event of a community disaster.